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For Companies At a Glance
- Tasks: Lead operations for events, ensuring top-notch service and team development.
- Company: Join a caring and professional team at CSP, a leader in event management.
- Benefits: Competitive salary, up to 25 days holiday, private medical insurance, and bonus schemes.
- Other info: Dynamic role with opportunities for growth and strong client relationships.
- Why this job: Make a real impact in event operations while developing your leadership skills.
- Qualifications: Degree educated with experience in project management and team leadership.
The predicted salary is between 46000 - 47000 £ per year.
CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, and cash management.
As a Deputy Head, you will provide excellent line management to all reports, with a focus on proactive mentoring, coaching, development, and team succession planning. You will develop a culture of continuous improvement of customer experience and nurture strong and effective professional relationships with all clients and other key operational contacts to ensure that the expectations of CSP are being met at all times. A full UK driving licence is required.
We Offer
- A salary of £46,000 – £47,000 per annum
- Up to 25 days’ holiday (after qualifying service)
- Private Medical Insurance (after a qualifying period)
- A non-contractual bonus scheme, dependent on overall profitability
- Access to salary sacrifice schemes
Candidate Profile
- Educated to Degree level
- Extensive previous experience in project management and planning
- Proven experience in managing large scale events or transport operations
- A proven senior level record of success in the leadership, development, and management of high‑performing teams
- An effective communicator at all levels
Qualities
- A passion for service excellence, underpinned by a strong customer mindset
- A strong financial acumen, commercial awareness, and the ability to manage multiple budgets
- Strong track record in liaising with clients and other external agencies, building and maintaining strong relationships and stakeholders
- An effective planner with the ability to make effective and confident decisions
- Ability to evaluate conflicting priorities and drive forward solutions to multiple challenges
Deputy Head of Operations employer: Gotocsp
Contact Detail:
Gotocsp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Deputy Head of Operations role.
✨Tip Number 2
Prepare for interviews by researching CSP and understanding their values. We want you to showcase how your experience aligns with their mission of providing excellent service. Practice common interview questions and think about how you can demonstrate your leadership and project management skills.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your conversation and reinforce your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always looking for passionate individuals who align with our values, so make sure you put your best foot forward when submitting your application.
We think you need these skills to ace Deputy Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Head of Operations role. Highlight your project management experience and any leadership roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for service excellence and how you can contribute to our culture of continuous improvement. Be specific about your achievements in managing large-scale events.
Showcase Your Communication Skills: As an effective communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to highlight any experience you have in building strong relationships with clients and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gotocsp
✨Know Your Stuff
Make sure you understand CSP's values and services inside out. Familiarise yourself with their approach to event traffic and parking management, as well as their commitment to customer service excellence. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Leadership Skills
As a Deputy Head of Operations, you'll need to highlight your experience in managing high-performing teams. Prepare specific examples of how you've mentored and developed team members in the past, and be ready to discuss your approach to fostering a culture of continuous improvement.
✨Build Rapport with Interviewers
Establishing strong professional relationships is key in this role. Practice your communication skills and be personable during the interview. Show genuine interest in the interviewers and the company, and don’t hesitate to ask insightful questions about their operations and client relationships.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in previous roles, especially in project management or large-scale events. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to evaluate conflicting priorities and drive effective solutions.