At a Glance
- Tasks: Support event operations, manage teams, and ensure excellent service delivery at iconic venues.
- Company: Join CSP, a leader in traffic management and security services.
- Benefits: Competitive salary, up to 25 days holiday, private medical insurance, and career progression.
- Other info: Work flexible hours with opportunities for growth into an Operations Manager role.
- Why this job: Kickstart your operational management career in a dynamic, fast-paced environment.
- Qualifications: Experience in team management and traffic/security supervision; valid UK driving licence required.
The predicted salary is between 27350 - 30000 £ per year.
We are currently looking for Assistant Operations Managers to support our Operations Team in providing traffic, parking and/or security and stewarding management services at iconic venues and high-profile events across London and South East/East of England. The ideal candidates will be ambitious individuals, eager to take the next, or possibly the first, step in their operational management career; will thrive in working in an outside environment, in a fast-paced, exciting and dynamic sector; and will take pride in delivering an excellent service. Weekend working is likely to be a regular requirement, particularly over the Spring and Summer period. This is a permanent role.
What you will be doing as an Assistant Operations Manager:
- Supporting the Operations Managers, who are responsible for ensuring that all aspects of the operation are carried out in a safe manner at all times, in planning and delivering the required event services.
- Managing event day delivery either solo (if required), or as part of a wider operational management team at our larger deployments.
- Cascading information to the frontline staff and the on-site operational teams, ensuring that all statutory and Company information and policies are communicated, acted upon and implemented in full.
- Provide excellent customer service for visitors, customers, external agencies and internal customers through planning and staff training.
- Develop and nurture strong, effective, professional relationships with clients and other key operational contacts to ensure that their expectations of CSP are being met at all times.
- Identifying further commercial opportunities for CSP additional services.
What we need from you as an Assistant Operations Manager at CSP:
- Completion of the CSP Supervisor Development Programme.
- You will have previous experience of effective team management delivered through a casual/zero hours workforce.
- Successful supervision of multiple services and small teams.
- The ability to prioritise, be proactive, take the initiative and work to deadlines.
- Traffic management and/or Major Event Security and Stewarding Supervisory experience.
- A valid UK Driving Licence.
What CSP can offer you as an Assistant Operations Manager:
- A competitive salary with potential to develop to become an Operations Manager within 12–24 months.
- A 35 hour working week – working 5 days out of 7, as required operationally.
- Up to 25 days’ holiday (pro-rata – after qualifying service) plus Bank/Public Holidays.
- Private Medical Insurance (after a qualifying period).
- Life insurance at 4x salary.
- Access to salary sacrifice schemes.
- A range of valuable medical and practical support services through an external Employee Assistance provider.
About CSP:
CSP stands for The Combined Services Provider. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including Car Parking, Internal and External Traffic Management, HVM (Hostile Vehicle Mitigation) solutions, Security, Stewarding, Cash & Audit and Consultancy services. Whilst our range of services has grown, Car Parking/Traffic Management, HVM, and Security/Stewarding represent our core areas of expertise.
Vacancy details:
- Salary: £27,350 - £30,000 pa
- Location: Head Office at Watford; field work in London and the South East/East of England (Cambs, Suffolk, Herts, Beds).
Assistant Operations Manager employer: Gotocsp
Gotocsp in Stoke-on-Trent is an excellent employer, offering a dynamic work environment where personal development is prioritised. With flexible shift scheduling and comprehensive training opportunities, employees can thrive while ensuring safety and security at exciting events like those at Stoke City FC. Join a collaborative team that values exceptional customer service and fosters growth in every role.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. At CSP, they value being Caring, Safe, and Professional, so make sure you can demonstrate how you embody these traits in your work.
✨Tip Number 3
Show off your skills during the interview! Bring examples of your previous experience in team management and event delivery. Highlight any traffic management or security experience you have, as it’s super relevant for the Assistant Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CSP team.
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Operations Manager role. Highlight any relevant experience in team management, event delivery, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. We love seeing genuine enthusiasm for the position and our company.
Show Off Your Experience:Don’t hold back on showcasing your previous supervisory roles or any experience in traffic management and security. We’re keen to see how you've successfully managed teams and delivered excellent service in fast-paced environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Gotocsp
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Operations Manager. Familiarise yourself with traffic management, security, and stewarding services, as well as the specific challenges faced in outdoor environments. This knowledge will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Team Management Skills
Since effective team management is crucial for this position, prepare examples from your past experiences where you've successfully supervised teams or managed multiple services. Highlight how you prioritised tasks and ensured excellent service delivery, especially in fast-paced settings.
✨Demonstrate Customer Service Excellence
Customer service is key in this role, so be ready to discuss how you've provided exceptional service in previous positions. Think of specific instances where you went above and beyond to meet client expectations, and be prepared to explain how you would apply that same dedication at CSP.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the company culture, the types of events you'll be managing, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
