At a Glance
- Tasks: Support and maintain Verifone's global telecommunications systems, ensuring high availability and performance.
- Company: Join Verifone, a leader in electronic payment technology with a dynamic work culture.
- Benefits: Competitive salary, diverse environment, and opportunities for personal and professional growth.
- Other info: Collaborative team environment with opportunities for career advancement.
- Why this job: Be part of an innovative team transforming the payments industry with cutting-edge technology.
- Qualifications: 5+ years in IT Telecom, strong troubleshooting skills, and experience with cloud telephony solutions.
The predicted salary is between 60000 - 80000 € per year.
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. We take pride in the fact that we work with leading retailers, merchants, banks, and third‑party partners to invent and deliver innovative payments solutions around the world.
We seek a resourceful Sr. Telecom Engineer to support Verifone’s Global Enterprise Telecommunications systems, Five9, and assist with current administration and maintenance of this cloud technology. The ideal candidate will have previous experience in supporting a complex global telephony and call center environment with proven ability to ensure high levels of availability. Knowledge and experience with Five9 CCaaS and MS Teams phones is a plus.
Specific Duties And Responsibilities
- Responsible for daily operations and performance of the cloud Five9 telephony system.
- Work with a team of engineers building, configuring, implementing, and supporting the move from on‑prem to CCaaS and UC telephony solutions across Verifone’s global enterprise.
- Troubleshooting all aspects of call center and telephony – call routing, recording, delivery issues and carrier ISDN and SIP services.
- Ability to participate in cross‑functional teams and work effectively in a geographically dispersed team.
- Prepare and maintain documentation of the Global Telephony environment.
- Research, evaluate and integrate new technologies to improve performance, efficiency, and reliability of telephony infrastructure.
- Collaborate with internal customers to analyze their business requirements and offer comprehensive solutions utilizing current and potential voice technologies.
- Assist in management of vendors to facilitate the purchase of telecommunications products and services, and technical support services.
- Assist with the support of video conferencing systems.
- Assist with miscellaneous legacy voice systems as needed.
Skills And Experience We Desire
- Relevant Bachelor’s degree or equivalent experience.
- 5+ years professional experience in IT Telecom and Contact Centers.
- Experience operating large, high‑availability, redundant telecom systems.
- Experience and knowledge implementing SIP and SBC technology.
- Strong working knowledge of all Contact Center technologies including Verint QM and WFM solutions.
- Skilled in telecom planning, project planning, system installations.
- Advanced troubleshooting and diagnostic skills.
- Excellent communication and customer service skills with a natural aptitude for dealing with people.
- Excellent time management skills, must be capable of multi‑tasking in a high workload environment.
- Experience with migration from on-prem systems to MS Teams UC and Five9 CCaaS is a plus.
Verifone is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Senior Telecom Engineer employer: GoTo Meeting
Verifone is an exceptional employer, offering a dynamic and fast-paced work environment that fosters innovation and personal growth. With a strong commitment to employee development and a collaborative in-office culture, team members are empowered to excel while working on cutting-edge electronic payment solutions. The company values diversity and provides opportunities for meaningful contributions, making it an attractive place for professionals seeking to advance their careers in the telecommunications field.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Telecom Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Verifone on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to telecom systems. We want to show that we’re not just a good fit, but the best fit for the Senior Telecom Engineer role!
✨Tip Number 3
Don’t forget to showcase our customer service mindset during interviews. Verifone values customer happiness, so let’s highlight our experience in delivering excellent service in fast-paced environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Verifone team.
We think you need these skills to ace Senior Telecom Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Telecom Engineer role. Highlight your experience with cloud technologies like Five9 and MS Teams, as well as any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about telecom and how your background makes you a great fit for Verifone. Don’t forget to mention your customer-service mindset and ability to work in a fast-paced environment.
Show Off Your Problem-Solving Skills:In your application, be sure to include examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their troubleshooting skills and ability to work under pressure, especially in complex telephony environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining the Verifone team!
How to prepare for a job interview at GoTo Meeting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud telephony systems, especially Five9 and MS Teams. Be ready to discuss your previous experiences with these technologies and how you've tackled challenges in a call centre environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex telecom issues in the past. Verifone values innovation and efficiency, so highlight any instances where you've improved system performance or reliability.
✨Demonstrate Team Spirit
Since this role involves working in a geographically dispersed team, be ready to share how you've successfully collaborated with others in previous roles. Emphasise your communication skills and ability to work under pressure.
✨Customer Service Mindset
Verifone is obsessed with customer happiness, so be prepared to discuss how you've prioritised customer needs in your past roles. Share specific examples of how you've gone above and beyond to ensure client satisfaction.
