Sales Operations Manager

Job Responsibilities:

• Serve as a global point of contact for CRM queries, supporting troubleshooting, escalation, and resolution across all regions.
• Oversee the full lifecycle of Salesforce development requests, including managing, refining, and prioritising Jira tickets to ensure timely delivery of enhancements and system improvements.
• Design, refine, and implement scalable process improvements that strengthen sales efficiency and data quality.
• Collaborate with colleagues across Sales, Marketing, Finance, and Operations to understand business needs and translate them into practical system or process solutions.
• Partner with subject matter experts (SMEs) within the Commercial Operations team to identify opportunities for improvement and contribute to operational best practices.
• Support the development and maintenance of sales territories, commission structures, budgets, and performance targets.
• Provide analytical insights and operational support to ensure sales teams have accurate, timely, and actionable information.
• Act as a trusted expert for global CRM issues and sales system processes.
• Lead and contribute to continuous improvement initiatives across the sales organisation.
• Champion best practices and support change management efforts to ensure smooth adoption of new tools and processes.

Experience we’d love to see includes:

• Strong experience working with Salesforce and a high level of systems literacy.
• Experience managing Jira or similar ticketing systems.
• Ability to influence and collaborate effectively across teams and levels, with or without formal authority.
• Excellent communication and stakeholder management skills.
• A data driven approach, with the ability to translate insights into meaningful action.
• Strong independent problem‑solving skills and comfort working in fast‑paced, evolving environments.
• Ability to balance competing priorities and deliver high-quality work under tight deadlines.
• Demonstrated ability to translate business requirements into technical or process‑based solutions.

What success will look like:

• Improved system reliability and user satisfaction.
• Increased efficiency of sales processes and workflows.
• High adoption of new tools, processes, and enhancements.
• Accurate and timely delivery of sales planning outputs.

We know not everyone ticks every box – if you’re excited about the role, we’d love to hear from you.

Additional information:

This is a hybrid role based out of our head office in Brentford (TW8 9AG) with expectation of some travel to other offices as required for the team. We offer a basic salary between £45,000–£50,000 per annum dependent on experience, plus lots of amazing benefits.

Benefits:

• 25 days a year plus Bank Holidays (3 to be used for our Christmas shutdown).
• A day off for your birthday.
• Workplace Nursery scheme.
• 5 volunteering days a year to use for causes of your choice.
• Access to a benefits and discount platform with access to thousands of discounts at retailers, leisure attractions and restaurants.
• BUPA Healthcare, Life assurance, Permanent health insurance.
• Pension scheme with enhanced employer contribution – up to 8%.
• Season ticket loan and EAP.

Location:

We are currently located in Brentford but will relocate to another West London location later in 2026. Our office is dog‑friendly, so there may be a well‑behaved pet or two on some days.

Application Information and Equal Opportunity:

We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff. We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you. All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit. This role is subject to DBS and background checks.