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- Tasks: Help customers troubleshoot and solve complex technical problems using the Boomi platform.
- Company: Join Boomi, a fast-growing company making a difference in the tech world.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Dynamic culture that embraces diversity and encourages authenticity.
- Why this job: Be part of an innovative team that values creativity and collaboration.
- Qualifications: Bachelor's degree in Computer Science or related field; experience in support engineering preferred.
The predicted salary is between 35000 - 45000 ÂŁ per year.
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award‑winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world‑class people and industry‑leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big.
Our EMEA Boomi Product Support team is seeking an enthusiastic individual with a strong blend of technical acumen and communication skills, passionate about helping customers. As a Boomi Product Support Engineer, you enjoy working with customers, troubleshooting issues, and finding creative solutions to solve complex technical problems. A Product Support Engineer knows that, in order to make our customers successful, they need to be experts not only in our Boomi products and elements of the platform, but also across a wide range of IT concepts.
This role has specific requirements, detailed below:
- Working week, covering Sunday to Thursday (to align with our UAE customer base)
- Hours of coverage: 7am - 3:30pm UTC
- On-Call rotation (on call schedule to be covered according to business needs)
- Location: Hybrid, Exeter or Remote, UK
Role Responsibilities
- Providing technical direction and assistance to our partners and customers regarding their use of the Boomi Platform (and all its core elements)
- Assistance and deep dive investigation with identifying root causes for issues reported by our customers
- Resolving complex cases, including integrations with third‑party systems and API‑related troubleshooting
- Working closely with our customers & partners and collaborating internally with our Engineering, Product Management, and Technical Architecture teams to help address issues with larger scale, higher volume, and unique integration requirements.
- Handling initial escalations for support cases with potential for high impact and visibility across the organization.
- Coaching other support engineers on difficult technical integration issues and actively participating in our community, leveraging their skills and experience to provide further support to our community members.
- Leading knowledge‑sharing sessions, writing advanced technical documentation, and contributing to internal training
- Prioritizing and managing escalated issues with our internal development teams.
- Strong communication and presentation skills, managing customer expectations, setting priorities, and communicating complex technical issues across a wide audience with technical and non‑technical backgrounds.
- Using and leveraging Boomi’s AI‑driven tools and continuously looking for opportunities to engage with their peers, our customer‑facing internal teams, and other internal stakeholders on this topic.
- Vocal advocate for the usage of AI agents, always encouraging teams to leverage these capabilities to enhance efficiency and troubleshooting.
- Actively educating customers through support cases, ensuring they incorporate AI‑driven insights into their troubleshooting approach, and improving their overall experience with our products.
Essential Requirements
- Bachelor’s degree in Computer Engineering, Computer Science or related field of study.
- Alternatively, a Master’s degree in Computer Engineering, Computer Science or a related field of study, with 5 years of experience in the job offered or 5 years of experience in systems engineering, systems administration, network consulting, or a related occupation.
- Experience as a support engineer (application support) or junior developer, with a demonstrated passion for helping customers solve complex integration problems.
- Ability to design, optimize, and integrate business processes.
- Experience with enterprise integration tools that can be used to extend the team’s knowledge.
- Motivated individuals who enjoy a fast‑paced work environment and understand that the SaaS culture requires creativity, collaboration, fast decision‑making and a sense of urgency.
- Having experience with any of the following would support your success in working with our platform:
- Experience with programming language (primarily Python)
- SQL Expertise, Data Modelling, and XML technologies
- SOAP/REST and HTTP
- Connecting and working with different APIs
- Knowledge and hands‑on experience with data integration methods, ETL (Extract, Transform, Load) and ELT (Extract, Load, Transform)
- Deployments of enterprise software systems and SaaS using industry‑standard environments, including XML, HTTP/HTTPS, Java
- Experience with Windows/Linux servers
- Orchestration and Containerization Tools/Technologies (Kubernetes, Docker)
- Networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP
- Installing, administering, and troubleshooting software applications running in the Cloud: Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
Product Support Engineer, Boomi- (UK based) in Exeter employer: GoTo Meeting
Contact Detail:
GoTo Meeting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer, Boomi- (UK based) in Exeter
✨Tip Number 1
Get to know Boomi inside out! Familiarise yourself with our products and the integration challenges we tackle. This way, when you chat with us, you can show off your knowledge and passion for helping customers.
✨Tip Number 2
Practice your troubleshooting skills! Think of common integration issues and how you’d solve them. We love seeing candidates who can think on their feet and come up with creative solutions during interviews.
✨Tip Number 3
Brush up on your communication skills! You’ll need to explain complex technical concepts to both tech-savvy folks and those who aren’t. Show us you can adapt your style to suit your audience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by our hiring team. Plus, it shows you’re genuinely interested in joining the Boomi family.
We think you need these skills to ace Product Support Engineer, Boomi- (UK based) in Exeter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers and solving complex problems. Share any relevant experiences that highlight your passion for tech support.
Tailor Your CV: Make sure your CV is tailored to the Product Support Engineer role. Highlight your technical skills, especially those related to integration tools and programming languages like Python. We love seeing how your background aligns with what we do at Boomi!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your experiences and skills. Remember, we’re looking for strong communication skills, so make it easy for us to understand your qualifications!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about Boomi and what we stand for while you’re there!
How to prepare for a job interview at GoTo Meeting
✨Know Your Stuff
Make sure you have a solid understanding of Boomi's platform and its core elements. Brush up on your knowledge of integration tools, APIs, and any relevant programming languages like Python. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've solved complex technical problems in the past. Think about situations where you had to troubleshoot issues or work with customers to find creative solutions. This will demonstrate your ability to think critically and act decisively under pressure.
✨Communicate Clearly
Since this role involves working closely with customers and internal teams, practice explaining technical concepts in simple terms. Be ready to showcase your communication skills by discussing how you've managed customer expectations and collaborated with others in previous roles.
✨Embrace AI and Innovation
Familiarise yourself with AI-driven tools and how they can enhance troubleshooting and efficiency. Be prepared to discuss how you would advocate for their use within the team and educate customers on incorporating these insights into their processes. Showing enthusiasm for innovation will align well with Boomi's forward-thinking culture.