At a Glance
- Tasks: Lead employee relations cases and conduct thorough investigations to ensure fairness.
- Company: Join Paysafe, a global leader in payment solutions with a vibrant culture.
- Benefits: Flexible hours, enhanced holiday options, free breakfast, and wellness facilities.
- Other info: Enjoy social events, community involvement, and excellent career growth opportunities.
- Why this job: Make a real impact on workplace culture while developing your HR skills.
- Qualifications: Experience in employee relations and strong knowledge of UK employment law.
The predicted salary is between 50000 - 60000 £ per year.
Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions.
We are seeking a highly capable and confident Employee Relations (ER) Specialist to join our Global People Partnering team. This role will be pivotal in managing Capability and Conduct investigations across the business, ensuring the fair and consistent application of policies and procedures. The successful candidate will also provide proactive support to the wider People Partner team, contributing to a high-performance, inclusive culture.
What Paysafe stands for: Being open and honest. Keeping focused. Operating with Courage. Pioneering the future. Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing.
How we work: We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links.
The impact you will have:
- Lead and manage end-to-end employee relations cases, including disciplinary, grievance, performance, and conduct matters, ensuring compliance with internal policies and local employment laws.
- Conduct thorough investigations, prepare documentation, and provide clear, evidence-based recommendations to stakeholders.
- Partner with People Partners and business leaders to support and advise on ER best practices, risk mitigation, and case resolution strategies.
- Maintain accurate and confidential case records using internal tracking systems.
- Collaborate with the relevant People Partner, legal counsel and external advisors on complex cases, including settlement agreements and tribunal preparation where necessary.
- Provide ad hoc support to the People Partnering team on projects such as organisational restructures, TUPE transfers, and change management programmes.
What we’re looking for:
Essential Skills & Experience- Proven experience in an ER-focused role, ideally within a fast-paced, matrixed organisation.
- Strong knowledge of UK employment law and HR best practices.
- Demonstrated ability to manage sensitive and complex cases with discretion and professionalism.
- Excellent communication, influencing, and stakeholder management skills.
- High attention to detail and ability to manage multiple priorities.
- Experience working with confidential data and maintaining appropriate boundaries.
- Experience supporting international ER cases or working in a global HR function.
- A collaborative, solutions-focused mindset with a passion for fairness and integrity.
A snippet of what you’ll get in return:
- Flexible working hours.
- Option to buy or sell your holiday and carry over up to 5 days into the next year.
- Social events on our roof top terrace with views onto St Pauls Cathedral.
- Fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
- Free breakfast, fresh fruit and snacks.
- Dedicated wellbeing room.
- Enhanced paid family policies.
- Discounts on memberships via vitality including gyms, leisure centres, yoga/Pilates.
- Support purchasing Apple and LG products via Stormfront technology.
- Join our six employee-led equality communities.
- Four paid charity days.
- Summer hours during June, July and August with a 3pm finish every Friday.
- Private health insurance & dental insurance, income protection, life assurance and more.
What to expect next:
- Phone screen with Talent Acquisition.
- Video interview with the Hiring Manager.
- In-person interview with Hiring Manager, additional stakeholders.
If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.
Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
Employee Relations Specialist employer: GoTo Meeting
Paysafe is an exceptional employer that fosters a high-performance, inclusive culture, offering flexible working hours and a vibrant office environment in the heart of London. Employees benefit from generous holiday options, wellness initiatives, and opportunities for personal and professional growth, all while being part of a company that values equality, social responsibility, and employee wellbeing. With a commitment to diversity and community engagement, Paysafe provides a rewarding workplace where you can make a global impact in the payments industry.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Paysafe on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Paysafe's values and culture. Think about how your experience aligns with their focus on equality and social responsibility. Show them you’re not just a fit for the role, but for the company too!
✨Tip Number 3
Practice your responses to common ER scenarios. Be ready to discuss how you've handled complex cases in the past. This will show you’ve got the skills they’re looking for and that you can think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Paysafe team.
We think you need these skills to ace Employee Relations Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Employee Relations Specialist role. Highlight your experience with UK employment law and any relevant ER cases you've managed. We want to see how your skills align with what we do at Paysafe!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've influenced others in previous roles.
Be Authentic:We value honesty and integrity at Paysafe, so let your personality shine through in your application. Share your passion for fairness and how you’ve contributed to an inclusive culture in past positions. We’re looking for someone who fits our values!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our careers page. It’s the best way for us to see your interest in joining the Paysafe team and to keep track of your application status!
How to prepare for a job interview at GoTo Meeting
✨Know Your Employment Law
Brush up on UK employment law and HR best practices before your interview. Being well-versed in these areas will not only show your expertise but also demonstrate your commitment to the role of Employee Relations Specialist.
✨Prepare for Case Scenarios
Think about potential employee relations cases you might encounter and how you would handle them. Prepare clear, evidence-based recommendations for hypothetical situations to showcase your problem-solving skills during the interview.
✨Showcase Your Communication Skills
As an ER Specialist, you'll need excellent communication skills. Practice articulating your thoughts clearly and confidently. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses to behavioural questions.
✨Emphasise Your Collaborative Mindset
Highlight your ability to work collaboratively with People Partners and business leaders. Share examples from your past experiences where you successfully partnered with others to resolve complex issues, as this aligns with Paysafe's values of teamwork and inclusivity.
