At a Glance
- Tasks: Coordinate course delivery and support students in their learning journey.
- Company: Join BARBRI, the global leader in legal ed-tech with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Be part of a dynamic team that empowers students and drives business success.
- Qualifications: 2+ years in customer service or administration, strong communication skills required.
The predicted salary is between 26400 - 26400 € per year.
Be at the heart of delivering exceptional learning experiences while supporting global student success and business growth!
Company Overview
BARBRI is the recognized global leader in legal ed‑tech. BARBRI provides a suite of technology‑driven products and solutions serving students, professionals, law schools and law firms throughout the legal lifecycle, empowering every step of the legal education journey.
Job Summary
As the Course Coordinator, you will be responsible for day‑to‑day course delivery across all BARBRI products and assessments. This will also include the results processing of all course assessments. The Course Coordinator will be a key member of Course Delivery and wider Operations Team and will establish a very close working relationship with the Student Service and Learning Teams to deliver excellent customer service in the relevant regions and to support revenue growth. You will be a part of a talented Operations team and will maintain BARBRI’s relationships with external agents and partners. You will have a background in course administration and results processing and experience of managing course logistics directly to international candidates or their employers seeking to enhance their professional qualifications and practice skills.
Job Responsibilities
- Deliver accurate information to all students and trainers in a timely manner
- Coordinate student scheduling, processing and acknowledging all student requests and amendments
- Manage the online delivery of courses, including pre‑course administration, course material updates and production, marking processes (student and trainer), timely response to queries, technical setup, and live session support
- Respond to student and trainer course‑related inquiries via phone and email
- Maintain accurate and up‑to‑date systems and student resources, including manual data entry across platforms such as e‑resource scheduler, D2L, Salesforce, and Dynamics
- Monitor course‑related expenditure against budget and review future course volumes to ensure profitable delivery
- Manage cost data across all required systems
- Compile data and respond to administrative requests from regulatory bodies
- Produce and distribute course certificates and badges
- Support the Course Delivery Manager and Operations team with additional SQE1 & SQE2 preparation activities as needed
- Track and report project to your line manager
Required Qualifications, Capabilities, and Skills
- 2+ years Customer Service or Administrative experience
- Proficiency using Microsoft Excel
- Strong attention to detail
- Excellent written and verbal communication skills, with the ability to engage professionally with students, faculty, and external stakeholders
- Ability to manage competing priorities, plan effectively, and meet deadlines in a fast‑paced environment
- Demonstrated adaptability and ability to work effectively in a changing environment
- Strong problem‑solving skills, with the ability to handle inquiries and resolve issues efficiently
- Ability to collaborate effectively across teams and functions
Preferred Qualifications, Capabilities, and Skills
- Undergraduate degree
- Experience with Salesforce and D2L
Location & Compensation
Cardiff – Hybrid remote status. Annual salary: £26,400. Employment type: Full‑time.
Course Coordinator - Course Delivery BARBRI Global Intl - Course Delivery · Cardiff · Hybrid employer: GoTo Meeting
BARBRI is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. Located in Cardiff, this hybrid role offers the flexibility to balance work and life while being part of a global leader in legal ed-tech, where you can contribute to meaningful learning experiences for students worldwide. With a focus on collaboration and innovation, BARBRI provides ample opportunities for professional advancement and a commitment to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Course Coordinator - Course Delivery BARBRI Global Intl - Course Delivery · Cardiff · Hybrid
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BARBRI on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research BARBRI’s products and services, especially in course delivery. We want to show that we’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice common interview questions, but don’t forget to prepare some of our own! Asking insightful questions about the Course Delivery team will show that we’re engaged and keen to learn more.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. Let’s express our enthusiasm for the role and appreciation for the opportunity to chat.
We think you need these skills to ace Course Coordinator - Course Delivery BARBRI Global Intl - Course Delivery · Cardiff · Hybrid
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Course Coordinator role. Highlight your experience in course administration and customer service, and don’t forget to mention any relevant tech skills, especially with tools like Salesforce and D2L.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional learning experiences and how your background makes you a perfect fit for BARBRI. Keep it engaging and professional!
Show Off Your Communication Skills:Since this role involves a lot of interaction with students and trainers, make sure your written application showcases your excellent communication skills. Be clear, concise, and friendly in your language to reflect how you’d engage with others.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team at BARBRI!
How to prepare for a job interview at GoTo Meeting
✨Know the Course Inside Out
Before your interview, make sure you understand BARBRI's course offerings and how they empower students in their legal education journey. Familiarise yourself with the specific products and solutions they provide, as this will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Course Coordinator, you'll be interacting with students and trainers regularly. Prepare examples from your past experiences that highlight your customer service skills, especially in handling inquiries and resolving issues. This will demonstrate your ability to engage professionally and efficiently.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks and priorities. Be ready to discuss how you've successfully coordinated projects or managed logistics in previous roles. Use specific examples to illustrate your attention to detail and ability to meet deadlines in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Course Delivery team and how they collaborate with other departments. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
