At a Glance
- Tasks: Manage operations for a high-growth tech partner ecosystem and ensure smooth processes.
- Company: Join 8x8, a leader in customer experience technology with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with global coordination and excellent career advancement potential.
- Why this job: Be the backbone of innovation, connecting sales teams with partners to drive success.
- Qualifications: 3-5 years in operations or program management; strong organisational skills required.
The predicted salary is between 50000 - 60000 £ per year.
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
The Technology Partner Ecosystem (TPES) at 8x8 is a high-growth program that integrates best-in-class technology partners into 8x8's go-to-market motion. As the Operations Manager for TPES, you will be the operational backbone of the team — owning the programs, processes, and data that keep the ecosystem running cleanly and at pace. You will also be the human bridge between the sales organization and the partner network, making sure sellers can move fast when a partner connection could change the outcome of a deal. You are the person who makes sure the right information exists in the right place, partner launches happen without gaps, and nothing falls through the cracks.
Responsibilities
- Program Operations
- Own TPES partner onboarding end-to-end: logistics, tracking, internal readiness, and enablement coordination with Revenue Academy.
- Drive TPES partner launch processes in collaboration with Product and Marketing, from intake to go-live.
- Manage the full intake and evaluation workflow for prospective new partners.
- Support co-marketing initiatives: coordinate deliverables, track plans, and follow through on execution.
- Maintain the TPES calendar and ensure cross-functional alignment on key milestones.
- Data Quality & Pipeline Hygiene
- Own the TPES partner registry — statuses, tiers, and pipeline data — and hold the team accountable to keeping it current and accurate.
- Conduct regular pipeline reviews with partners and internal stakeholders to ensure CRM data reflects reality.
- Maintain the Octavia TPES Bot data sources, keeping partner and sales information accurate and up to date.
- Serve as the quality control layer between TPES and the systems it depends on — flagging gaps, correcting data, and driving resolution.
- Partner with Sales and GTM ops teams to align on data standards and ensure TPES pipeline visibility is trustworthy.
- Sales Support & Partner Facilitation
- Serve as the first point of contact for sellers seeking information, context, or connections related to TPES partners.
- Facilitate introductions between sales and the right partner contacts — quickly and with enough context that the conversation starts warm.
- Maintain a working knowledge of each partner's capabilities, use cases, and co-sell fit so inbound questions get a useful answer, not a referral to a document.
- Build and maintain a lightweight resource layer (FAQs, partner one-pagers, contact directories) that reduces repeat inbound and empowers sellers to self-serve where possible.
- Flag recurring sales questions or gaps back to the TPES leadership team as signals for enablement or partner positioning work.
- Events & Meeting Operations
- Coordinate TPES Days, Leadership Days, and partner events — managing logistics, schedules, and follow-through across Campbell HQ, London, and other global sites.
- Prepare agendas, pre-reads, and follow-up actions for recurring TPES leadership meetings.
- Track action items from leadership and partner meetings; hold stakeholders accountable to deadlines.
- Cross-Functional Coordination
- Serve as the operational link between TPES and GTM, Sales, Product, and Channel teams.
- Support the extension of TPES to the channel partner network, including Partner Advisory Board preparation.
- Coordinate across time zones (NA, EMEA, ANZ) to keep global workstreams moving.
Qualifications
Required
- 3–5 years of experience in business operations, partnership operations, program management, or a similar execution-focused role.
- Highly organized with strong project management instincts; able to manage multiple workstreams and deadlines without dropping the ball.
- A natural owner of data quality — you notice when something's wrong and you fix it, rather than working around it.
- Comfortable operating in a sales-adjacent environment — you understand the urgency of a seller in a live deal and respond accordingly.
- Strong interpersonal skills; able to build trust quickly with both internal sellers and external partner contacts.
- Exceptional written communication — you can turn a messy thread of inputs into a crisp agenda, clean summary, or tight follow-up.
- Proficiency with Google Workspace (Slides, Docs, Sheets) and CRM systems (Salesforce preferred).
- Comfortable running recurring pipeline review calls and holding stakeholders accountable to data hygiene standards.
Preferred
- Experience in B2B SaaS, UCaaS/CCaaS, or a technology partnership/business development environment.
- Familiarity with partner ecosystems, co-sell motions, or channel programs.
- Experience supporting a global team across multiple time zones (NA, EMEA, ANZ).
- Exposure to partner portals, CRM ops, or revenue operations functions.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Operations Manager, Technology Partner Ecosystem (TPES) in Aylesbury employer: GoTo Meeting
At 8x8, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, particularly for our Operations Manager role within the Technology Partner Ecosystem. Our commitment to employee growth is evident through comprehensive training programs and cross-functional collaboration, ensuring that every team member can thrive in their career while contributing to impactful projects. Located in the vibrant city of London, we offer a unique opportunity to be part of a high-growth technology environment where innovation and teamwork drive success.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager, Technology Partner Ecosystem (TPES) in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to current employees at 8x8 on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the TPES role inside out. Know the key responsibilities and think of examples from your past that showcase your skills in operations and partner management.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've maintained data quality in previous roles. Bring examples of how you’ve improved processes or solved data issues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Operations Manager, Technology Partner Ecosystem (TPES) in Aylesbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in business operations and project management, and show us how you can be the operational backbone of our TPES team.
Show Off Your Data Skills:Since data quality is key for this role, don’t forget to mention any experience you have with CRM systems like Salesforce. We want to see how you’ve kept data accurate and up-to-date in your previous roles.
Communicate Clearly:Your written communication skills are crucial, so make sure your application is clear and concise. Use bullet points where necessary and keep it professional yet engaging – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at GoTo Meeting
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Manager role within the Technology Partner Ecosystem. Familiarise yourself with the responsibilities listed in the job description, such as partner onboarding and data quality management. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Organisational Skills
Given the emphasis on project management and organisation in this role, be prepared to share specific examples of how you've successfully managed multiple workstreams in the past. Highlight any tools or methods you used to keep everything on track, especially in a fast-paced environment.
✨Demonstrate Your Data Savvy
Since the role involves maintaining data quality and pipeline hygiene, come ready to discuss your experience with data management. Be specific about how you've ensured accuracy in previous roles and how you would approach maintaining the TPES partner registry.
✨Prepare for Cross-Functional Collaboration
This position requires working closely with various teams, so think of examples where you've successfully collaborated across departments. Be ready to discuss how you facilitated communication and ensured alignment on key projects, especially in a global context.
