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- Tasks: Provide hands-on desktop support in a fast-paced financial environment.
- Company: Leading global financial firm with a dynamic work culture.
- Benefits: Competitive salary, career growth, and collaborative team environment.
- Why this job: Join a global team and make a real impact in tech support.
- Qualifications: Experience in desktop support and strong Windows knowledge required.
- Other info: Opportunity to work with cutting-edge technology and diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Senior Desktop Support Engineer – Global Financial Services | London (5 Days Onsite). Our client, a leading global financial firm, is seeking a Desktop Support Engineer to join their End User Services team in London. This role focuses on hands-on desktop and user support in a fast-paced, global trading environment—covering hardware, software, and user onboarding activities for one of the firm’s largest international offices.
Responsibilities
- Provide Level 2/3 desktop and mobile device support to London-based users (150–200 staff) with global coverage and collaboration.
- Support and maintain Windows 10/11 environments, including configuration, imaging, and troubleshooting.
- Deliver VIP support with a focus on responsiveness and precision.
- Assist with new user onboarding, hardware setup, and workspace builds/breakdowns.
- Manage ticket queues and KPIs, handling 10–20 tickets per day with ownership from start to resolution.
- Contribute to project work such as Windows migration and VDI transitions
- Support AV, printers, mobile devices, and meeting room technology.
- Collaborate with infrastructure and systems teams to identify and escalate systemic issues.
- Create and maintain documentation for repeatable support processes.
- Participate in global after-hours rotations when required.
Required Experience
- Experience in desktop or end-user support, ideally within financial services or other fast-paced environments.
- Deep understanding of Windows environments, Active Directory/Azure AD, and Microsoft 365 administration.
- Hands-on experience with VDI platforms (VMware Horizon, Citrix, or Perimeter Desktop).
- Strong hardware knowledge (Lenovo, HP, Dell) and familiarity with SCCM imaging.
- Experience supporting video conferencing platforms and collaboration tools (Zoom, Teams, WebEx).
- Working knowledge of networking fundamentals and troubleshooting connectivity issues.
- Experience with ITSM tools such as ServiceNow and documentation systems such as Confluence.
- Excellent communication and interpersonal skills for VIP and executive support.
Preferred
- Exposure to financial market data applications.
- Experience measuring KPIs or contributing to team performance improvement.
- A collaborative, adaptable mindset suited for a global, cross-timezone IT organization.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
- Financial Services
- Investment Management
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Desktop Support Engineer employer: Gotham Technology Group
Contact Detail:
Gotham Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Desktop Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Brush up on your technical skills, especially around Windows environments and VDI platforms. Practice common interview questions and scenarios related to desktop support so you can showcase your expertise with confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your hands-on experience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team. Don't miss out on the chance to land that Desktop Support Engineer position!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows environments, user support, and any relevant tools like ServiceNow or Confluence. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in financial services makes you a great fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in desktop support. Whether it's troubleshooting a tricky issue or managing multiple tickets, we want to know how you handle pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Gotham Technology Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss your hands-on experience with VDI platforms like VMware Horizon or Citrix, as well as your familiarity with hardware brands like Lenovo and HP.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex desktop support issues in the past. Think about times when you managed ticket queues effectively or resolved high-priority tickets for VIP users, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Since you'll be providing support to executives, practice your communication skills. Be clear and concise when explaining technical issues, and show that you can adapt your language to suit different audiences. This will help you stand out as someone who can bridge the gap between tech and non-tech staff.
✨Be Ready for Team Collaboration
Highlight your experience working in cross-functional teams. Discuss how you've collaborated with infrastructure and systems teams to resolve systemic issues or contributed to project work like Windows migrations. This shows you're not just a lone wolf but a team player who can contribute to the bigger picture.