Digital Account Director in Leeds

Location – Hybrid, Leeds – 2–3 days a week in the office

Salary – Up to £60k, depending on experience

Lead the clients. Shape the thinking. Deliver digital work that makes a real difference. We’re looking for a Digital Account Director to join a specialist agency working exclusively with financial services brands – including building societies, wealth managers, investment platforms and financial mutuals. The agency helps traditional financial services organisations stay relevant to both long-standing customers and new, younger audiences. That means solving genuine business challenges through brand development, website design and build, and digital acquisition campaigns.

You’ll take the lead on client relationships and digital delivery, managing substantial website projects and acquisition campaigns from strategy through to execution. You’ll also support brand projects alongside the Strategy Director, with scope to take on more responsibility in this area over time. This is a lean, capable team, so you won’t be sitting on the sidelines managing a process. You’ll be close to the work, confident sharing your point of view and trusted to keep clients and internal teams moving in the right direction.

What You’ll Be Doing

• Leading client relationships – Become the main day-to-day contact for your accounts, building trust and taking ownership of the work.
• Managing website projects – Oversee delivery from discovery and UX through to design and build, keeping everything on time, on budget and up to standard.
• Delivering digital campaigns – Lead acquisition-focused projects across digital creative, paid media, channel planning and delivery.
• Supporting brand development – Work alongside the Strategy Director to help clients define who they are, what they stand for and how they express it.
• Contributing to strategy – Help shape recommendations and challenge the thinking, rather than simply managing delivery once decisions have been made.
• Bringing teams together – Work closely with creative, UX, technical and strategy specialists to make sure the right people are involved at the right time.
• Growing accounts – Spot opportunities where there’s more work to be done, an unnamed client need or potential to develop the relationship.
• Supporting new business – Get involved in pitches where your project knowledge and client credibility can add value.
• Exploring AI – Build your understanding of how AI is changing agency delivery and bring that thinking into your client work.

What You’ll Bring to the Table

• Agency experience at Account Director level – or a strong case for why you’re ready to make the step up.
• A track record of delivering website, brand or digital campaign projects – ideally a mix of all three.
• Confidence managing senior client relationships and leading commercial conversations.
• Enough commercial awareness to discuss scope, pricing, budgets and project profitability without needing hand-holding.
• The ability to move comfortably between strategic thinking and hands‑on delivery.
• A genuine interest in the work itself – you’ll have opinions, ask questions and care about the quality of the output.
• Some experience managing or mentoring others, alongside an appetite to do more of it.
• Curiosity about AI and how it can improve agency processes and client delivery.
• Financial services experience would be useful, but it isn’t essential. What matters most is an interest in the sector, an ability to get under the skin of complex organisations and the confidence to work on meaningful transformation projects.

Why Join?

• Substantial work – Tackle genuine business problems rather than churning out template projects.
• Real sector expertise – Join an agency focused entirely on financial services, where knowledge builds and client conversations become more valuable over time.
• Plenty of ownership – Work in a small, experienced team without layers of bureaucracy getting in the way.
• Room to grow – Take on meaningful responsibility from day one, with the potential to progress into a more senior position over time.
• A forward-thinking approach – Join a business actively exploring how AI can improve its work, processes and client delivery.