Location: York (Hybrid – 3 Days Office / 2 Days Home)
Salary: £35,000 – £45,000 DOE
Employment Type: Full-time
Overview
We're working with an ambitious, fast‑growing digital agency looking for an Account Manager or Senior Account Manager to join their thriving Client Services team. You'll become the day‑to‑day partner for a portfolio of retained clients, ensuring projects run smoothly, opportunities are identified, and every client receives the exceptional service the agency has become known for. This is a fantastic opportunity to join an agency that's growing quickly.
What You'll Be Doing
- Build trusted, long‑term relationships with a portfolio of retained clients
- Manage multiple projects simultaneously, ensuring work is delivered on time and to the highest standard
- Lead client meetings, presentations and regular status updates
- Identify opportunities to grow client accounts through additional services and strategic recommendations
- Create project plans, timelines and briefs that keep internal teams aligned
- Act as the central point of contact between clients and the agency's creative, digital and delivery teams
- Manage expectations, priorities and deadlines across multiple accounts
- Understand each client's objectives and ensure every piece of work supports their wider business goals
- Monitor project progress, budgets and profitability
- Deliver an outstanding client experience that builds long‑term partnerships and client loyalty
What We're Looking For
- Experience as an Account Manager, Senior Account Manager or Client Services professional within a digital, creative or marketing agency
- Some experience working in regulated industries
- Exceptional relationship‑building skills—you genuinely enjoy working with people
- Highly organised with the ability to juggle multiple projects and priorities
- Confident leading client conversations and presenting ideas
- Commercial awareness with the ability to identify opportunities for account growth
- Calm under pressure and comfortable working in a fast‑paced environment
- Strong communication skills, both written and verbal
- Positive, proactive and solutions‑focused approach
The Agency
This is an exciting opportunity to join a fast‑growing independent agency that's making a real impact for its clients in regulated industries. With an impressive portfolio of retained brands, a collaborative culture and very exciting plans for the future, the agency combines the pace and excitement of a scaling business with the structure and professionalism needed to consistently deliver outstanding work.
You'll be joining a supportive, talented team that genuinely enjoys what they do—and where your ideas, energy and contribution will be recognised from day one.
Why Join?
- Fast‑growing agency based in Yorkshire
- Hybrid working (3 days in the office, 2 from home)
- Work with a fantastic portfolio of retained clients
- Genuine career progression as the agency continues to grow
- Collaborative, supportive and organised agency culture
- Salary £35,000 – £45,000 depending on experience
Interested?
If you're passionate about client relationships, love agency life, and want to be part of an ambitious business with exciting growth plans, we’d love to hear from you.
