Admissions Counselor

Join to apply for the Admissions Counselor role at Gosnold Behavioral Health 4 days ago Be among the first 25 applicants Join to apply for the Admissions Counselor role at Gosnold Behavioral Health Gosnold, Inc. is a nationally accredited non-profit leader in the prevention, treatment & recovery of mental health & substance use disorders. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people & families affected by these disorders, & to promote lasting recovery. SUMMARY: The Admissions Coordinator (Evenings 3p-11p) is responsible for gathering relevant pre-admission patient information accurately & in a timely manner, interpret the information & determine admission suitability or the need for higher level clinical screening. This position will respond to patient, family or professional referent calls promptly & with a high degree of sensitivity, courtesy, & professionalism. Intake Coordinator will project a warm & friendly demeanor to all patients, families, & referents. ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES: Provide excellent customer service & communicate effectively with Gosnold customers including patients, families, health care providers & other referring parties. Upon admission, determine preliminary payer status & verify health insurance coverage. Prepare & maintain accurate & complete electronic/paper patient records, reflecting current level of care & other pertinent information. Initiate financial interviews with clients, as necessary & collect relevant documentation & money. Assist with follow-up & collection activities to insure client payment for services. Communicate with other departments to insure maximum utilization & reimbursement. Clearly & accurately communicate knowledge of the programs in the Gosnold service line & optimize referrals to Gosnold inpatient, residential, family, or outpatient programs. Retain knowledge & awareness of key Gosnold referral accounts, i.e. clinical/medical professionals, alumni, PCP?s, & prioritize their requests accordingly. Process patient records in accordance with established Gosnold standards, complete admission data entry accurately & in a timely manner. Respond to general information requests (e.g., Twelve -Step meetings, etc.) by directing callers to websites or other information sources. Interface with all levels of management & peers in a manner that promotes learning & mutual respect. Support new initiatives, seek creative solutions to challenges, & participate in department & program improvement projects. Collect & document pertinent financial & personal information relative to patient treatment. Understanding or ability to learn about systems of addiction & mental health treatment. Collect & interpret clinical information provided by referents or prospective patients. Work as an active & cooperative member of the Patient Access team. Maintain accurate admission documents & prepare statistical reports for management within established time schedules. Perform all Other Duties As Assigned. MINIMUM KNOWLEDGE, Experience, & SKILLS REQUIRED: Education: High School Diploma. Experience: Ability to use a computer & web-based programs. Skills: Strong customer service orientation. Knowledge of electronic data systems. Ability to accurately enter data into an electronic health record system. Ability to Multi-task & Service Multiple Callers. BENEFITS (based On Full-time employment): Blue Cross & Blue Shield health & dental insurance Vision insurance Medical & dependent care flexible spending accounts Generous paid vacation, sick, & holiday time 403b retirement savings plan with employer match Personal financial management services Life & supplemental life insurance Critical illness & accident insurance Employee Assistance Program Pet insurance Tuition assistance Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Education and Training Industries Hospitals and Health Care Referrals increase your chances of interviewing at Gosnold Behavioral Health by 2x Sign in to set job alerts for “Admissions Counselor” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr