At a Glance
- Tasks: Lead a vibrant team, serve delicious food, and create memorable experiences for customers.
- Company: Join JW Lees, a family-owned brewery with nearly 200 years of tradition.
- Benefits: Enjoy competitive pay, cash tips, discounts, and wellbeing support.
- Other info: Great opportunities for personal and professional development in a supportive environment.
- Why this job: Be a role model, develop your leadership skills, and grow your career.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Front of House Team Leader to join our fabulous team.
What we offer our Front of House Team Leaders:
- Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
- Annual profit share bonus, ensuring you share in the success of the company
- 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
- 50% off food when on shift
- Discounted stays in our hotels and inns
- 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
- Great opportunities to grow in your role and progress your career with our internal and external development programmes
- Enhanced maternity, paternity and adoption policies
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts
What a Front of House Team Leader does at JW Lees:
- Pulling pints and serving super food is only the beginning as you show us you have what it takes to develop to the next level
- You’ll be an expert in communication, leading from the front and being a positive role model for your team
- Take the lead and run shifts; it’s key that providing excellent customer service and motivating your team is something that you’re passionate about.
- The ability to demonstrate great leadership qualities along with being a great team player.
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together.
Front of House Team Leader employer: Goshawk
At JW Lees, we pride ourselves on being a family-owned business with nearly 200 years of tradition, offering our Front of House Team Leaders not just competitive pay and tips, but also a supportive work culture that prioritises employee wellbeing and growth. With access to extensive development programmes, generous discounts, and a profit-sharing bonus, we ensure that our team members feel valued and empowered to thrive in their careers while enjoying the vibrant atmosphere of our pubs, inns, and hotels across the North West and North Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out JW Lees' values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your communication skills! As a Front of House Team Leader, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to share your leadership experiences! Think of examples where you've successfully led a team or handled a tough situation. We want to see your passion for customer service and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our fabulous team at JW Lees.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Front of House Team Leader and how you can contribute to our fabulous team.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your leadership skills and any experience in customer service. We love seeing how your past experiences align with what we’re looking for!
Be Authentic:Don’t be afraid to show your personality in your application. We value honesty and authenticity, so let us know who you are and why you’d be a great fit for our team at JW Lees.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role directly!
How to prepare for a job interview at Goshawk
✨Know Your Stuff
Before the interview, make sure you know all about JW Lees and their values. Familiarise yourself with their history, what they stand for, and their approach to customer service. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Leadership Skills
As a Front of House Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Be ready to discuss how you motivate others and ensure excellent customer service.
✨Practice Makes Perfect
Rehearse common interview questions related to teamwork, communication, and problem-solving. You might be asked how you would handle a difficult customer or how you keep your team motivated during busy shifts. Practising your responses will help you feel more confident.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how they measure success in the role. This shows that you're engaged and thinking about how you can contribute to the team.
