Senior Configuration Analyst in London

An exciting opportunity has arisen for two Willow certified/accredited Analysts to join DHR Great Ormond Street Hospital (GOSH) on 12-month fixed-term maternity cover contracts. The role offers a unique opportunity to work with specialist pharmacy services and complex clinical pathways as well as supporting clinical trial services. We are seeking enthusiastic, analytical problem-solvers with a strong understanding of pharmacy workflows. You will support a range of activity including system configuration, testing, troubleshooting and optimisation, working closely with pharmacy colleagues and other stakeholders.

Main duties of the job:

• Where required supervise and provide day to day line-management to the Configuration Analysts within the team.
• Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements.
• Investigate end users’ preferences and populate databases as part of the configuration process.
• Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application.
• Ensure that the Epic system is configured to meet new ‘best practice’ ways of working, to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks.
• Log issues as they arise and liaise with colleagues and the supplier to achieve resolution and update the systems accordingly.
• Escalate unresolved issues through the Configuration Manager or Deputy Head of Design and Delivery as appropriate.
• Follow-up with colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.

Working for our organisation:

Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is an international centre of excellence in child healthcare. GOSH is an acute specialist paediatric hospital with a mission to provide world‑class care to children and young people with rare, complex and difficult‑to‑treat conditions. Together with our research partner, the UCL Great Ormond Street Institute of Child Health, we form the UK’s only academic Biomedical Research Centre specialising in paediatrics. Most of the children we care for are referred from other hospitals throughout the UK and overseas. There are 60 nationally recognised clinical specialities at GOSH; the UK's widest range of specialist health services for children on one site. We believe our people are the head, the heart, the hands and the face of GOSH. Being part of our team is incredibly rewarding and you will be doing something extraordinary to the lives of the children and young people we care for. GOSH is a challenging, complex and inspiring place to work. Each and every day our people come together to support each other to deliver excellent patient care, often working to help our patients and their families navigate through demanding processes and difficult decisions.

Detailed job description and main responsibilities:

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.

Person specification:

• Educated to degree level or equivalent experience.
• Maths and English GCSE grade C or above or equivalent qualification.
• Continuing Professional Development.
• Epic Certification.
• IT qualification in MS Office or equivalent experience.

Experience/Knowledge:

• Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures.
• Experience of Epic Configuration.
• Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment.
• Previous NHS experience.
• Knowledge of medical terminology.
• Experience of supervising or line‑managing staff, including contributing to or performing appraisals.
• Experience of supporting change management.
• Understanding of Information Governance.

Skills/Abilities:

• Excellent organisational and planning skills.
• Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers.
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint.
• Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions.
• Ability to impart knowledge and/or present to others in a clear and concise manner.
• Able to cope with unpredictable and intense situations.
• Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan.
• Able to work collaboratively with own team members as well as those in other application teams.
• Good analytical and project management skills.
• Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers.
• Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options.
• Ability to present and argue a case confidently and persuasively.

Please be advised that the recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview. The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment. Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist. We are an accredited Living Wage Employer.

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.