Remote / London (quarterly office attendance)
Full-time
Operations
About the role
Transform how Gosen uses data as our first Data & Performance Analyst, building the insights, reporting systems, and analytical capabilities that will drive operational excellence and demonstrate our impact as we scale.Gosen manages a wealth of valuable data - occupancy rates, tenant satisfaction, maintenance records, financial performance, environmental metrics, and community engagement indicators across dozens of sites. What we currently lack is the systematic capability to analyze this data, extract actionable insights, and present compelling evidence of our performance and impact to stakeholders.This role is about building data infrastructure and analytical capability from the ground up. You'll establish KPI frameworks, create dashboards and reports that enable data-driven decision-making, and help us understand patterns and trends that can improve operations. Just as importantly, you'll help us tell our impact story through data - demonstrating to local authority partners and communities the tangible value we deliver.We're looking for someone who combines analytical rigor with practical business sense. You'll need strong technical skills in data analysis, visualization, and reporting, but equally important is the ability to understand what matters to different stakeholders and present insights in ways that drive action. This isn't about complex models for their own sake - it's about useful analysis that makes us better at what we do.Our culture values curiosity and continuous improvement. We want someone who asks good questions, challenges assumptions constructively, and helps us become more systematic and evidence-based in how we operate. We're not looking for someone who points out problems without solutions, but rather someone who uses data to understand challenges deeply and identify opportunities for improvement.This role offers exceptional autonomy, opportunity to shape how a growing organization uses data, and the satisfaction of working with information that represents real community benefit. If you're energized by the prospect of building something from scratch, enjoy variety in your analytical work, and want to apply your skills to something meaningful, this is a rare opportunity.
Responsibilities
- Design and implement comprehensive KPI framework covering operational, financial, and impact metrics across all sites
- Build dashboards and reporting systems that provide real-time visibility into business performance
- Analyze operational data identifying trends, patterns, and insights that inform decision-making and improve performance
- Create regular reports for internal leadership, local authority partners, and board covering key performance indicators
- Develop impact measurement framework that quantifies social, environmental, and community value delivered by Gosen
- Support business development with data-driven proposals demonstrating Gosen's track record and projected performance
- Conduct ad-hoc analysis to answer specific business questions and support strategic decision-making
- Work with operations team to improve data collection processes ensuring quality, consistency, and completeness
- Build financial models and forecasts supporting budget planning and investment decisions
- Benchmark Gosen's performance against industry standards and competitors where data available
- Identify opportunities for operational efficiency improvements through data analysis
- Create data visualizations that communicate complex information clearly to diverse audiences
- Maintain data governance ensuring compliance with data protection regulations and ethical data use
- Automate reporting processes to reduce manual work and increase frequency of insights
- Support site assessments and due diligence with data analysis of acquisition opportunities
- Train operational teams on data collection, interpretation, and use of analytical tools
- Stay current with developments in data analytics, business intelligence tools, and performance management best practices
- Contribute to strategic planning providing analytical perspective on growth plans and initiatives
Requirements
- Degree in data science, statistics, mathematics, economics, business analytics, or related quantitative field
- Minimum 3 years experience in data analysis, business intelligence, or performance management role
- Advanced proficiency with Excel including pivot tables, formulas, and data manipulation
- Experience with data visualization tools such as Tableau, Power BI, or similar platforms
- Strong SQL skills for querying databases and working with large datasets
- Statistical analysis capabilities with understanding of analytical methodologies and when to apply them
- Experience building dashboards and reports for non-technical business stakeholders
- Excellent communication skills with ability to present data insights clearly and compellingly
- Understanding of KPI development and performance measurement frameworks
- Practical business acumen - ability to connect data analysis to real operational improvements
- Self-directed and comfortable working remotely with minimal supervision
- Strong problem-solving skills and intellectual curiosity about understanding 'why' behind numbers
- Attention to detail with commitment to data quality and accuracy
- Experience with financial analysis and modeling desirable
- Understanding of data protection and ethical data use principles
- Ability to work with imperfect data and make reasonable assumptions where needed
- Python or R programming skills advantageous but not essential
- Interest in social impact measurement and theory of change approaches beneficial
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