At a Glance
- Tasks: Welcome guests and ensure a seamless check-in/check-out experience at our stunning hotel.
- Company: Gorse Hill, an elegant mansion in the beautiful Surrey countryside.
- Benefits: Free meals, parking, discounts, tips, gym access, and generous holiday entitlement.
- Other info: Flexible shifts and full training provided for the right candidates.
- Why this job: Join a friendly team and create memorable experiences for guests in a beautiful setting.
- Qualifications: Warm personality, attention to detail, and experience with OPERA is a plus.
The predicted salary is between 22000 - 26000 € per year.
Gorse Hill is an elegant mansion set in the beautiful countryside of Surrey surrounded by woodland and formal gardens, yet only minutes from the centre of Woking. Having undergone significant refurbishment, it now offers a dedicated 10,000sq ft ballroom, conference, meetings, celebrations and wedding venue, 67 bedrooms, serviced offices and guest gym, making this one of the prime venue choices in the Surrey region.
We are looking for 2 dynamic Hotel Receptionists to join our Team on a Full-Time - 40 hpw Basis.
ROLE IS WORKING A VARIETY OF SHIFTS AS FOLLOWS:
- 07.00am - 4.00pm
- 2.00pm - 11.00pm
The above shifts are essential to the role & non-negotiable.
Job Description
As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity. As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.
Primary Responsibilities
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Gorse Hill Hotel.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.
- Knowledge of the Opera System would be an advantage, although full training will be provided.
Benefits of Working with us
- Free parking.
- Free meals on duty.
- Hospitality Rewards App - offering discounts across retail, groceries, days/nights out, cinema, meals, wellbeing & much more!
- Share of Tips in addition to your salary.
- Company Pension (contributory).
- Generous holiday entitlement.
- Referral Programme.
- Complimentary Access to our Gym.
- Opportunity to join an enthusiastic & friendly team!
Hotel Receptionist Full-Time x 2 in Woking employer: Gorse Hill - Active Hospitality
Gorse Hill offers a unique and rewarding work environment for Hotel Receptionists, set in the picturesque Surrey countryside. With a strong emphasis on employee well-being, we provide free meals on duty, generous holiday entitlement, and access to our gym, alongside a supportive team culture that encourages personal growth and development. Join us to be part of a dynamic team dedicated to delivering exceptional guest experiences in a beautifully refurbished venue.
Contact Detail:
Gorse Hill - Active Hospitality Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist Full-Time x 2 in Woking
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Gorse Hill's facilities and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to promote the hotel.
✨Tip Number 2
Practice your people skills! As a Hotel Receptionist, you'll be the face of Gorse Hill. Role-play common scenarios with friends or family to nail that warm, engaging personality they’re looking for.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from past experiences where you handled complaints or tricky situations calmly. This will demonstrate your ability to keep things running smoothly at the reception.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our team at Gorse Hill!
We think you need these skills to ace Hotel Receptionist Full-Time x 2 in Woking
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and engaging personality shine through. We want to see the real you, so don’t be afraid to show us how you can create memorable experiences for our guests!
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Receptionist role at Gorse Hill. Highlight any relevant experience, especially with OPERA or similar systems, and how you can contribute to our team’s success.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Gorse Hill. We can’t wait to hear from you!
How to prepare for a job interview at Gorse Hill - Active Hospitality
✨Know the Venue Inside Out
Before your interview, take some time to research Gorse Hill. Familiarise yourself with its history, facilities, and services. This will not only impress the interviewers but also help you answer questions about how you can promote the hotel effectively.
✨Show Off Your People Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. During the interview, demonstrate your warm and engaging personality. Share examples of how you've built relationships with customers in the past, and how you handle complaints or difficult situations with grace.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview. You might be asked to simulate a check-in or handle a guest complaint. Practice these scenarios beforehand so you can showcase your ability to remain calm and professional under pressure.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Be prepared to discuss how you've ensured high standards in previous jobs. Whether it's managing bookings accurately or ensuring a seamless check-out experience, provide specific examples that highlight your meticulous nature.
