At a Glance
- Tasks: Lead a dynamic team, drive sales, and create an amazing customer experience.
- Company: Join a passionate brand at The Summit with a vibrant culture.
- Benefits: Competitive salary, commission opportunities, health benefits, and generous employee discounts.
- Other info: Flexible hours, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact while developing your leadership skills in retail.
- Qualifications: Retail leadership experience and a passion for talent development.
The predicted salary is between 75000 - 85000 £ per year.
About The Role
As the Store Manager, you are responsible for the store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience.
Ideal candidates are individuals who are motivated, adaptable to change, coachable, values oriented, strong talent developers, and have a passion for our brand.
This position is located at The Summit.
Your Day to Day May Include
- Sales Leadership
- Responsible for overall store performance and KPI’s
- Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole
- Experienced in creating effective action plans to maintain or improve performance
- Knowledgeable in how to build new and repeat business through customer clienteling
- Training + Development
- Proven track record in recruiting, onboarding, and developing both internal and external talent
- Effective in your communication style, and your messaging energizes and encourages others to want to work together
- Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust
- Capable of clearly communicating new initiatives and goals in a timely and effective manner
- Customer Service
- Passionate about providing the best customer experience to purchasing and non-purchasing customers
- Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation
- Capable of leading and coaching through return policies, while also prioritizing the overall customer experience
- Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented
- Capable of leading execution of brand visual standards and updates
• Operations
- Capable of executing daily store operations in a timely and efficient manner
- Experienced in scheduling team members to the needs of the business and budget
- Experienced in managing store inventory with a high level of detail and organization per SOPs
- Willing and capable of leading opening / closing duties
You could be great for this role if
- You are adaptable and easily manage change
- You are organized and have excellent time management skills
- You have an eye for spotting and recruiting talent
- You are motivated and results driven
- You are coachable and receive feedback
- You are passionate about the gorjana brand
Minimum requirements
- At least one year experience in a retail leadership position
- Must be over the age of 18
- Ability to lift or move at least 50 lbs
- Ability to bend, squat, twist and reach
- Ability to stand and/or walk for at least 6 hours per shift
- Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts
- Ability to work full time hours, with open availability
Compensation
- (range may vary based on experience)
- Commission and bonus opportunities
- Employer Sponsored Medical, Vision, Dental and Life Insurance Benefits for employee + family
- Additional Perks & Benefits
- Generous employee discount and product perks program
- Maternity & Disability Benefits
- 401K and matching program* (waiting period applies)
- Paid Vacation and sick time
- Opportunities to grow with the brand and develop your skills
We participate in E-Verify to confirm employment eligibility for all new hires.
E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.
Store Manager (The Summit) in Birmingham employer: gorjana
As a Store Manager at The Summit, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive compensation, comprehensive benefits including medical, dental, and generous employee discounts, we foster a culture of collaboration and passion for our brand, ensuring that every team member feels valued and empowered to excel. Join us to lead a dedicated team while enjoying opportunities for personal and professional advancement in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager (The Summit) in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like gorjana, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like gorjana!
We think you need these skills to ace Store Manager (The Summit) in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at gorjana, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at gorjana and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show gorjana that you’re ready to jump in and contribute right away!
How to prepare for a job interview at gorjana
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
