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For Companies At a Glance
- Tasks: Be the friendly face of our practice, providing exceptional client care and support.
- Company: Join an award-winning veterinary practice that prioritises pets and staff wellbeing.
- Benefits: Enjoy a permanent role with career progression, training opportunities, and a supportive team.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Passion for animals and excellent communication skills are essential.
- Other info: Flexible hours with a mix of shifts and a caring team environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at (PRACTICE).
Location: Goring Veterinary Surgery, with some work at our Burghfield site required as well
Contract: Permanent
Hours: 25
Shift Pattern: To be discussed, ideally 5, five-hour days with a combination of 8-1 and 2-7, 1:6 Saturday morning at the Burghfield Practice 8am-1pm
About Goring and Burghfield
We are an award winning practice with a real focus on client, patient and staff welfare. We are the only CVS practice to hold the BVA good work place award. In 2024 we achieved the RCVS practice awards in Client and consultation services, as well as an RCVS Knowledge award for our teams work on reducing our antibiotics use, and we won the CVS practice award for Client care!
We have a strong leadership team, who really do care about every member of the team and their wellbeing, we actively promote career progression and further training, and this is demonstrated in team members who have moved into several new career roles this year alone.
We are looking for someone to be the face of our practice, who will provide exceptional client care, and wants to work within a fantastic caring team, and a truly exceptional reception team.
There is also a company video from conference last year regarding the client care practices provide and Burghfield and Goring are the small animal practices on there, so that might be a nice one to share as well.
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and more!
Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click \’Apply Now\’.
Kind regards,
CVS Ode to Veterinary Professionals (full)
This is \”CVS Ode to Veterinary Professionals (full)\” by CVS (UK) Ltd on Vimeo, the home for high quality videos and the people who love them.
#J-18808-Ljbffr
Veterinary Receptionist employer: Goring
Contact Detail:
Goring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Research Goring Veterinary Surgery and Burghfield, and understand their values and achievements. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their award-winning environment.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the face of the practice. Role-play common scenarios with friends or family to boost your confidence in handling client queries and providing exceptional care.
✨Tip Number 3
Show your passion for animals! During interviews, share personal stories about your experiences with pets or any volunteer work you've done. This will demonstrate your commitment to animal welfare and align with the practice's focus on making pets a priority.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and proactive, which are great traits for a Veterinary Receptionist. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences or stories that highlight your enthusiasm for pet care and how it aligns with our values at CVS.
Tailor Your CV: Make sure to customise your CV for the Veterinary Receptionist role. Highlight skills like client care, communication, and teamwork, as these are key to being the face of our practice. We want to see how you can contribute to our award-winning team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Goring
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters. This will show that you genuinely care about the role and align with the practice's values.
✨Know the Practice Inside Out
Do your homework on Goring Veterinary Surgery and its achievements, like the BVA good workplace award. Familiarise yourself with their client care practices and recent awards. This knowledge will impress the interviewers and demonstrate your enthusiasm for joining their team.
✨Prepare for Common Receptionist Scenarios
Think about typical situations a veterinary receptionist might face, such as handling difficult clients or managing appointment schedules. Prepare some examples of how you would handle these scenarios, showcasing your problem-solving skills and ability to provide exceptional client care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about career progression opportunities or how the team promotes staff wellbeing. This shows that you’re not just interested in the job but also in being part of a supportive and caring environment.
