Enterprise Account Executive in London

We believe conversations will become the #1 way to shop. At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we're leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.
• Experience: effortless shopping from chat to checkout.
• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real.

About the Role

We are seeking a driven, strategic, and highly entrepreneurial Enterprise Account Executive to lead our expansion into the United Kingdom, with a primary focus on acquiring high-value merchants generating $20M+ in GMV. As our first enterprise hire in the region, you will serve as the cornerstone for Gorgias' UK market presence. This role is ideal for someone who thrives in new markets: you'll identify high-value opportunities, shape our go-to-market motion, and build the foundation for what will become a major revenue region for Gorgias. You'll operate with autonomy, backed by global teams, as you position Gorgias as the leading customer experience platform for large-scale e-commerce and retail brands across the UK.

What You'll Do

• Lead UK market development as the first regional Enterprise hire, identifying key verticals, high-GMV opportunities, and strategic footholds.
• Build and execute enterprise acquisition strategies tailored to the UK ecommerce landscape and aligned with global revenue goals.
• Own the full sales cycle from prospecting and qualification to negotiation and closing for merchants with $20M+ in GMV.
• Collaborate with BDR & ABM team members to design localized outbound campaigns, messaging, and account-based motions that resonate with UK buyers.
• Act as a 'regional GM' by growing our existing partnerships, establishing new relationships influencing GTM resourcing, and shaping our long-term footprint in the UK and Europe.
• Work cross-functionally with marketing, product, partnerships, and customer success to create cohesive strategies and deliver strong customer outcomes.
• Report consistently on pipeline health and regional insights, sharing market intelligence, forecast updates, and competitive trends with leadership.

Who You Are

• A seasoned enterprise seller with 5+ years of SaaS experience and a track record of closing complex, high-value deals.
• Experienced in e-commerce or DTC environments, with the ability to understand merchant operations and articulate ROI clearly.
• Highly entrepreneurial, comfortable building a market from scratch and operating autonomously in a new region.
• Strategic in your approach, able to craft territory plans, outbound strategies, and prioritisation frameworks.
• An exceptional communicator with strong presentation and negotiation skills, especially with C-level stakeholders.
• Analytical and data-driven, confident using CRM tools and insights to guide decisions, forecast accurately, and refine processes.
• Adaptable and resilient, thriving in fast-paced environments and able to manage multiple priorities while delivering results.
• Fluency in German is highly valuable, enabling you to prospect, nurture, and close opportunities within the expanding DACH enterprise market, in addition to the UK and the rest of EMEA.

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyse, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias

We use AI tools to assist in managing and assessing applications, with human oversight at every stage.

Diversity & Inclusion at Gorgias

We're committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.