Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone, email, and chat while troubleshooting technical issues.
- Company: GoReport is a leading software provider for the construction and property management sectors.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a focus on customer success.
- Why this job: Join a dynamic team dedicated to innovation and exceptional service in a fast-paced environment.
- Qualifications: 2+ years in customer support, strong communication skills, and a passion for helping others.
- Other info: This is an entry-level, full-time position with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
GoReport is a leading provider of digital data capture and reporting software designed specifically for the built environment. Our solutions help professionals in construction, surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently.
As part of our growing team, you’ll be joining a company that values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers.
As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for;
First Line Customer Assistance
- Respond to inbound customer inquiries via phone, email and live chat promptly and professionally, redirecting to team members where needed
- Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer
Technical Troubleshooting
- Diagnose and resolve technical issues reported by customers, documenting and redirecting to team members within Operations or Technical team where necessary
Product Knowledge & Feedback Collection
- Become an expert in the GoReport product and stay up-to-date with the latest features and updates to provide informed and helpful assistance to customers
- Gather customer feedback to communicate to our product development team to ensure continuous improvement
Documentation
- Contribute to the development of and updates to customer support documentation to assist customers in finding answers to common queries independently
Cross-functional Collaboration
- Collaborate with other departments including Sales and Product Development to address customer needs and provide a seamless customer experience
Qualifications:
- Minimum 2+ years experience working within a Customer Success or Customer Support role, ideally within a tech/software-as-a-service business.
- Customer-centric mindset with a passion for delivering exceptional customer service and ensuring customer satisfaction
- Approach challenges with a solution orientated approach and a team spirit
- Ability to react quickly and effectively when dealing with challenging situations
- Produce consistently high quality, accurate work even whilst under pressure
- Excellent written and personal communication skills. Ability to explain technical concepts in a clear and concise manner
- Flexible and willing to adapt as part of a fast-changing company
- Proficient IT skills in using Microsoft Office software.
- Understanding of using CRM, Helpdesk or other business software solutions
- Desire and commitment to grow you career
Application Process
- 1 st Round: Initial phone screening
- 2 nd Round: Panel Interview & Task with Hiring Manager and Team Members
- 3 rd Round: Final interview with CEO
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
-
Industries
Software Development
Referrals increase your chances of interviewing at GoReport by 2x
Get notified about new Customer Support Executive jobs in United Kingdom.
Senior Manager, Customer Success – Strategic
London, England, United Kingdom 1 week ago
Technical Customer Services Team Manager UKI, Nordic & CEE
Italian- Customer Success Manager: Program Specialist
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
Glasgow, Scotland, United Kingdom 4 days ago
Edinburgh, Scotland, United Kingdom 4 days ago
Manchester, England, United Kingdom 4 days ago
Enterprise Account Executive – Finance Automation
London, England, United Kingdom 3 months ago
Mid-Market Account Executive (UK Market)
Mid-Market Account Executive (Baltics Market)
Mid-Market Account Executive (Romanian Market)
Glasgow, Scotland, United Kingdom 2 weeks ago
Mid-Market Account Executive (Benelux Market)
Global Data Center Security Systems Service Manager
Mid-Market Account Executive (Polish Market)
London, England, United Kingdom 2 weeks ago
Wilmslow, England, United Kingdom 2 months ago
Mid-Market Account Executive (German Market)
Cumbria, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Support Executive employer: GoReport
Contact Detail:
GoReport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with GoReport's products and services. Understanding the software inside out will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts clearly. You might be asked to demonstrate this ability during the interview process, so being articulate and concise is key.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled challenging customer situations in the past. This will highlight your customer-centric mindset and solution-oriented approach.
✨Tip Number 4
Network with current or former employees of GoReport on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Support Executive role.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Executive at GoReport. Familiarise yourself with their products and services to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in customer support or success roles, especially within tech or software environments. Emphasise your customer-centric mindset and any technical troubleshooting skills you possess.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for delivering exceptional customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Showcase Communication Skills: Since excellent written and personal communication skills are crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Consider including a brief example of how you’ve explained technical concepts to non-technical users.
How to prepare for a job interview at GoReport
✨Know the Product Inside Out
Make sure you have a solid understanding of GoReport's software and its features. Familiarise yourself with how it helps professionals in construction, surveying, and property management. This will enable you to answer questions confidently and demonstrate your commitment to customer success.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your previous experience that highlight your dedication to exceptional customer service. Be ready to discuss how you've handled challenging situations and ensured customer satisfaction, as this role heavily relies on a customer-centric approach.
✨Demonstrate Technical Troubleshooting Skills
Be prepared to discuss your experience with diagnosing and resolving technical issues. You might be asked to walk through a hypothetical scenario where you need to troubleshoot a problem, so think about your problem-solving process and how you communicate technical concepts clearly.
✨Emphasise Collaboration and Team Spirit
Since the role involves cross-functional collaboration, share examples of how you've worked effectively with other departments in the past. Highlight your ability to adapt and contribute positively to a team environment, which is crucial for delivering a seamless customer experience.