Senior IT Engineer

Gordons Chemists is Northern Ireland's largest independently owned pharmacy chain. With 55 stores across Northern Ireland, we are proud to serve our communities with expert healthcare advice and an extensive range of health, beauty, and lifestyle products. We are seeking a forward-thinking Senior IT Engineer to lead the design, implementation, and support of IT infrastructure, networks, cloud platforms, and cybersecurity across our retail and FMCG operations. This role is central to enabling digital transformation, operational efficiency, and innovation through technologies such as AI, Microsoft 365, and Industry 4.0.

Key Responsibilities:

• Retail & FMCG Infrastructure
  • Design and maintain resilient infrastructure to support POS systems, ERP platforms, and warehouse management systems.
  • Ensure high availability of systems critical to retail operations, including store connectivity and inventory systems.
  • Support integration of IoT devices and smart technologies in line with Industry 4.0 initiatives.
• Networking
  • Oversee WAN/LAN architecture across retail stores, warehouses, and head office.
  • Implement secure and scalable network solutions including SD-WAN, MPLS, and VPNs.
  • Monitor and optimise network performance to support real-time transactions and logistics.
• Cloud & Microsoft 365
  • Lead cloud migration and optimisation projects using Azure, AWS, or GCP.
  • Manage hybrid cloud environments integrating on-prem systems with cloud services.
  • Administer and optimise Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Defender.
  • Automate deployments and infrastructure using Infrastructure as Code (IaC) tools (e.g., Terraform, ARM templates).
  • Leverage cloud-based AI tools for predictive analytics, customer insights, and operational automation.
• Cybersecurity
  • Implement and maintain security controls to protect customer data, payment systems, and business operations.
  • Conduct regular security audits, vulnerability assessments, and compliance checks (e.g., PCI-DSS).
  • Respond to incidents and ensure business continuity through disaster recovery planning.
  • Integrate AI-driven threat detection and response tools to enhance security posture.
• Collaboration & Leadership
  • Work closely with retail operations and supply chain, to align IT solutions with business needs.
  • Work closely with other IT team members.
  • Evaluate emerging technologies including AI, machine learning, and automation to enhance customer experience and operational efficiency.
  • Support Industry 4.0 initiatives such as smart warehousing, robotics, and real-time data analytics.

Essential Requirements:

• A Bachelor's degree in Computer Science or Information Technology related discipline.
• A minimum of 5 years of experience in IT engineering.
• Strong understanding of retail systems (POS, ERP, WMS) and their infrastructure needs.
• Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS), and virtualization (VMware/Hyper-V).
• Hands-on experience with Microsoft 365 administration and security.
• Familiarity with AI tools and Industry 4.0 technologies.
• Experience with cybersecurity frameworks and compliance standards (PCI-DSS, ISO 27001).
• Scripting and automation skills (PowerShell, Python, Power automate).
• Excellent interpersonal and communication skills with the ability to engage effectively at all levels of the business and stakeholders.
• Ability to work in a team environment and on own initiative.
• Excellent time management skills with the ability to prioritise own workload and adhere to deadlines.
• Excellent problem-solving and analytical skills.
• Flexible attitude to work.
• Willing to travel to other company locations on occasion.
• Eligibility to work in the UK.

Desirable Requirements:

• A minimum of 5 years of experience in IT engineering preferably within retail or FMCG environments.
• Over 5 years of experience in IT engineering.
• Microsoft Certified: Azure Solutions Architect Expert.
• Microsoft 365 Certified: Enterprise Administrator Expert.
• Cisco Certified Network Professional (CCNP).
• Certified Information Systems Security Professional (CISSP).
• ITIL Foundation or Practitioner.

We reserve the right to amend criteria in order to facilitate shortlisting.

Hours: Full time (40 hours)/ Permanent (primarily 8.30am to 5.00pm). Rotational 06.30am to 3.00pm shift every 3 weeks. Rotational on-call will also be required. Hybrid working available.

Compensation: The successful candidate will receive a competitive/attractive salary and additional benefits including; Staff discount, pension and holidays.

To Apply: Applications should be made in writing accompanied by a current C.V. detailing why you believe you are suitable and how you meet the relevant criteria.

Closing Date: February 22nd.