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- Tasks: Support others in recovery by sharing your personal journey and offering encouragement.
- Company: Gordon Moody, the UK's leading charity for gambling harm recovery.
- Benefits: Ongoing training, supportive workplace, and a chance to make a real impact.
- Other info: Join a dedicated team committed to fighting gambling-related harm.
- Why this job: Use your lived experience to inspire hope and change in others' lives.
- Qualifications: Must be 12+ months in recovery from gambling-related harm with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Expert by Experience- Gambling Harm Recovery Support
Gordon Moody is the UK’s leading charity dedicated to supporting and treating gambling-related harm. For over 50 years, we’ve been helping people reclaim and rebuild their lives, offering recovery in safe and supported environments.
We know that lived experience of gambling-related harm brings unique strength and insight to the work we do. That’s why we’re growing our Lived Experience Team — and we’d love you to join us.
As an Expert by Experience (EBE), you’ll use your personal journey of recovery to make a real difference for others. You’ll be reaching out to people who have completed our treatment programmes, offering check-ins, encouragement, and information about ongoing support. You’ll also provide reassurance and advocacy to people currently in treatment, both online and in-person.
This role is all about empathy, understanding, and connection — while maintaining professional boundaries and ensuring the safety and well-being of the people we support.
What You’ll Do
- Reach out by phone to people who have completed a Gordon Moody programme, offering wellness check-ins and support.
- Share information about aftercare, peer support, and other recovery pathways.
- Support people currently in treatment, both online and at our sites in Redditch/Wolverhampton.
- Accurately record conversations and feedback to help improve our services.
- Escalate any safeguarding concerns to the team when needed.
- Champion confidentiality and ethical practice at all times.
- Contribute to audits, training, and continuous improvement.
About You
We’re looking for someone with lived experience of gambling-related harm who is now at least 12 months into recovery. You’ll be confident reaching out to people by phone, able to listen and respond with empathy, and comfortable handling sensitive conversations.
- In recovery from gambling-related harm (12+ months).
- Confident in making phone calls and building rapport.
- Strong communication and interpersonal skills.
- Basic knowledge of mental health, trauma, and recovery processes.
- Resilient, empathetic, and adept at handling sensitive situations.
- Self-motivated with good time management.
- Confident with IT systems (databases, Microsoft Office, Outlook).
- Experience of a Gordon Moody treatment programme.
- Experience supporting vulnerable people.
- Training in therapeutic or recovery approaches.
Why Join Us?
- Be part of a dedicated team making a real impact in the fight against gambling-related harm.
- Use your lived experience to inspire hope and change.
- Ongoing training and development opportunities.
- A supportive, values-driven workplace where your voice matters.
If you’re ready to use your lived experience to support others on their recovery journey, we’d love to hear from you. Apply today and help us continue building a future free from gambling-related harm.
APPLY FOR THIS POSITION: Expert by Experience- Gambling Harm Recovery Support
If you are interested, please complete the short online application form below. If you have any questions please contact recruitment@gordonmoody.org.uk .
If you want to find out more about what we do, how you can help personally or support us as an organisation then please get in touch and we’ll send you updates with our latest information and news.
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Expert by Experience- Gambling Harm Recovery Support employer: Gordonmoody
Contact Detail:
Gordonmoody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert by Experience- Gambling Harm Recovery Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Gordon Moody. Use platforms like LinkedIn to connect with current employees and ask them about their experiences. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. Your lived experience is your superpower, so think about how you can share your journey in a way that resonates with the team at Gordon Moody. Make it personal, but keep it professional!
✨Tip Number 3
Show your passion for the cause! When you get the chance to speak with someone from the team, let them know why supporting those affected by gambling harm matters to you. Authenticity goes a long way in making a connection.
✨Tip Number 4
Don’t forget to follow up after your application or interview! A simple thank-you email can keep you on their radar and show your enthusiasm for the role. Plus, it’s a great way to reiterate your commitment to helping others on their recovery journey.
We think you need these skills to ace Expert by Experience- Gambling Harm Recovery Support
Some tips for your application 🫡
Be Authentic: When you're sharing your story, let your true self shine through. We want to hear about your journey and how it has shaped you. Authenticity is key in connecting with others who may be going through similar experiences.
Tailor Your Application: Make sure to align your application with the role of Expert by Experience. Highlight your lived experience and how it relates to the support you can offer. We love seeing how your unique insights can contribute to our mission.
Show Empathy: In your written application, demonstrate your understanding of the challenges faced by those dealing with gambling-related harm. Use language that reflects compassion and support, as this is at the heart of what we do at Gordon Moody.
Keep It Professional: While we appreciate a friendly tone, remember to maintain professionalism in your application. This includes proper grammar, spelling, and structure. A well-organised application shows us that you’re serious about joining our team.
How to prepare for a job interview at Gordonmoody
✨Know Your Story
Make sure you can articulate your personal journey of recovery clearly and confidently. This role is all about using your lived experience to connect with others, so be prepared to share how your experiences have shaped your understanding of gambling-related harm.
✨Empathy is Key
Practice active listening and think about how you can demonstrate empathy during the interview. Consider examples from your past where you've supported others or handled sensitive conversations, as this will show your ability to connect with those in need.
✨Familiarise Yourself with the Role
Read up on what the Expert by Experience role entails and the specific responsibilities mentioned in the job description. Being able to discuss how your skills align with these tasks will show that you're genuinely interested and well-prepared.
✨Prepare Questions
Think of insightful questions to ask the interviewers about the team, the support provided, and the impact of the role. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values and goals.