Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support funeral plan sales and provide excellent customer service in a dynamic office environment.
- Company: Funeral Partners is a leading provider of professional funeral services, committed to excellence.
- Benefits: Enjoy 23 days annual leave, life assurance, pension, and discounts for family and friends.
- Why this job: Make a meaningful impact while working in a supportive team that values dedication and compassion.
- Qualifications: Customer-focused with strong communication skills; experience in administration and proficiency in Microsoft Office required.
- Other info: This is a Fixed Term Contract for 6 months, with opportunities for training and career development.
The predicted salary is between 22000 - 29000 £ per year.
This is a Fixed Term, Full Time vacancy that will close in 13 days at 23:59 BST.
About Us
At Funeral Partners, we offer a sensitive, professional service to the families in our care, and we are leading the way in setting new standards of excellence within the profession.
The Opportunity
Are you a customer-focused professional with a can-do attitude and a knack for administration? Funeral Partners is looking for a dedicated Administrator to join our team. You will play a crucial role in supporting the sales of funeral plans, providing expert advice, and ensuring seamless operations within our extensive network of funeral homes. This is a unique opportunity to make a meaningful impact in offering a tailored service to each customer whilst working in a supportive and dynamic environment.
Key Responsibilities:
- Customer Service: Provide an excellent customer service tailored to each customer to ensure their enquiry, and any specific needs are met.
- Communication: Write and distribute emails, memos, letters, and forms, and assist in preparing scheduled reports.
- Administrative Support: Handle daily office tasks such as answering calls, processing payments, compiling spreadsheets, and filing.
- Customer Interaction: Address administrative requests and inquiries from branch employees, clients, and third-party affiliates.
- Record Keeping: Ensure accurate recording of all plan sales and redemptions, and maintain comprehensive administrative records.
- Training and Development: Assist with employee training and support the rollout of new initiatives to promote best practices.
- Reporting: Produce weekly KPI reports and monitor branch stationery orders, ensuring budget compliance.
- Client Service: Provide quality service, handle client queries and complaints, and promote our full range of services including funeral pre-need plans and memorials.
What We’re Looking For:
- Customer-focused and results-oriented.
- Excellent communication skills, both oral and written.
- Competent in all aspects of administration.
- Strong telephone and interpersonal skills.
- Experience in a fast-paced environment with the ability to work under pressure.
- Strong numeracy, literacy, and reasoning abilities.
- Proficient in Microsoft Word and Excel.
- Ability to manage stressful situations.
This role requires adherence to the Financial Conduct Authority (FCA) regulations. The successful candidate must:
- Complete required training and assessments to become a competent plan seller.
- Engage in Continuous Professional Development (CPD) aligned with FCA requirements.
- Act in accordance with FCA Conduct Rules and Principles for business.
- Support and consider the needs of vulnerable customers.
What We Offer
At Funeral Partners, we are committed to providing exceptional service and support to our clients and employees. We offer a comprehensive training program, opportunities for career development, and a supportive work environment where you can thrive and make a difference. In addition to your salary, you will also receive:
- 23 days annual leave, increasing to 26 days with service, plus bank holidays (pro-rata).
- An opportunity to join our Annual Reward Scheme.
- Life Assurance.
- Pension.
- Family and friends discounts.
- Cycle to Work Scheme.
- Eye care.
- Refer a friend scheme.
Ready to Apply?
If you are ready to take on this rewarding role and join a company that values dedication and excellence, we want to hear from you! Apply now and be a part of our compassionate and professional team.
Please note: This is a Fixed Term Contract for 6 Months.
Funeral Partners Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you through the recruitment and selection process, please do not hesitate to contact our HR team on 0118 9406900 or via email hr@funeralpartners.co.uk for any assistance.
Administrator (Pre-Need) - FTC 6 Months employer: Gordonfletcher
Contact Detail:
Gordonfletcher Recruiting Team
hr@funeralpartners.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Pre-Need) - FTC 6 Months
✨Tip Number 1
Familiarise yourself with the funeral industry and the specific services offered by Funeral Partners. Understanding their approach to customer service and the importance of sensitivity in this field will help you stand out during interviews.
✨Tip Number 2
Highlight your administrative skills and experience in fast-paced environments. Be prepared to discuss specific examples of how you've successfully managed multiple tasks under pressure, as this is crucial for the Administrator role.
✨Tip Number 3
Demonstrate your communication skills by preparing thoughtful questions about the role and the company during your interview. This shows your genuine interest and helps you engage effectively with the interviewers.
✨Tip Number 4
Research the Financial Conduct Authority (FCA) regulations relevant to the role. Being knowledgeable about these guidelines will not only impress your interviewers but also show that you are serious about compliance and customer care.
We think you need these skills to ace Administrator (Pre-Need) - FTC 6 Months
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Administrator (Pre-Need).
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your customer-focused approach and administrative capabilities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Gordonfletcher
✨Understand the Company Values
Before your interview, take some time to research Funeral Partners and their commitment to providing sensitive and professional services. Understanding their values will help you align your answers with what they stand for, showing that you're a good fit for their team.
✨Demonstrate Customer Focus
As an Administrator (Pre-Need), customer service is key. Prepare examples from your past experiences where you've gone above and beyond to meet customer needs. This will highlight your customer-focused approach and can-do attitude.
✨Showcase Your Administrative Skills
Be ready to discuss your experience with administrative tasks such as handling calls, processing payments, and maintaining records. Mention specific tools or software you’ve used, especially Microsoft Word and Excel, to demonstrate your competence in administration.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle stressful situations or client complaints. Think of scenarios where you successfully resolved issues and be prepared to explain your thought process and the outcome. This will show your ability to manage pressure effectively.
