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- Tasks: Lead the transformation of member experiences and drive engagement and retention.
- Company: Join a leading organisation in Central London focused on member satisfaction.
- Benefits: Enjoy a competitive salary, excellent benefits, and hybrid work options.
- Why this job: Shape a vibrant community while making a real impact on member journeys.
- Qualifications: Proven experience in user-centred design for large membership organisations required.
- Other info: Work in a supportive, inclusive environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Head of Membership Experience Location: Full-time – Hybrid – London based Office (3 days per week in office, 2 days WFH) Benefits: Competitive salary, excellent benefits package Contract: Permanent, Full-time Our client, a leading organisation in Central London, is looking for a strategic and hands-on Head of Membership Experience to lead the transformation of their member journey. This is an exciting opportunity to shape and deliver a seamless, end-to-end experience for members, driving engagement, retention, and long-term loyalty. Lead Member Experience Design : Oversee the creation of user-cantered membership products and services, ensuring they meet the needs of members and deliver world-class experiences. Community Management : Lead a team of Managers to ensure outstanding experiences for core member groups, including global members and micro-communities. Data-Driven Decision Making : Use qualitative and quantitative insights to drive continuous improvement in member experience, conversion, and retention. Proven track record in designing scalable, user-cantered membership experiences in organisations of 10K+ members. Service & Experience Design Expertise : Strong knowledge of user research, journey mapping, prototyping, and digital engagement. Ability to use data to uncover pain points, measure success, and drive improvements. Join a forward-thinking organisation committed to fostering a vibrant, engaged community of members. Our client offers a supportive and inclusive environment with a competitive salary and a comprehensive benefits package.
Regional Membership Manager (Permanent) employer: GORDON YATES
Contact Detail:
GORDON YATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Membership Manager (Permanent)
✨Tip Number 1
Familiarise yourself with user-centred design principles. Understanding how to create products and services that resonate with members will be crucial in your role. Consider researching case studies or best practices from similar organisations to showcase your knowledge.
✨Tip Number 2
Network with professionals in the membership experience field. Attend industry events or join relevant online communities to connect with others who have experience in designing member journeys. This can provide you with insights and potentially valuable contacts.
✨Tip Number 3
Brush up on your data analysis skills. Being able to interpret qualitative and quantitative data is essential for driving improvements in member experience. Consider taking a short course or using online resources to enhance your analytical abilities.
✨Tip Number 4
Prepare to discuss your previous experiences in community management. Think of specific examples where you've successfully led teams or improved member engagement. This will demonstrate your capability to lead and inspire others in this role.
We think you need these skills to ace Regional Membership Manager (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight your relevant experience in membership management and user experience design.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing member experiences. Use specific examples from your past roles to demonstrate your strategic thinking and hands-on approach in similar positions.
Highlight Relevant Experience: In your CV, emphasise your proven track record in designing user-centred membership experiences. Include metrics or achievements that illustrate your success in driving engagement and retention.
Showcase Data-Driven Skills: Make sure to mention your expertise in using data for decision-making. Provide examples of how you've used qualitative and quantitative insights to improve member experiences in previous roles.
How to prepare for a job interview at GORDON YATES
✨Showcase Your Strategic Vision
As a Regional Membership Manager, it's crucial to demonstrate your ability to think strategically about member experiences. Prepare examples of how you've previously transformed member journeys and driven engagement, retention, and loyalty.
✨Highlight Community Management Skills
Discuss your experience in leading teams and managing diverse member groups. Be ready to share specific instances where you successfully enhanced the experience for different communities, especially global members and micro-communities.
✨Emphasise Data-Driven Insights
Prepare to talk about how you've used qualitative and quantitative data to inform your decisions. Share examples of how you've identified pain points and implemented changes that improved member experiences and retention rates.
✨Demonstrate Service & Experience Design Expertise
Familiarise yourself with user research, journey mapping, and prototyping techniques. Be prepared to discuss how these skills have helped you create user-centred membership products and services in your previous roles.
