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- Tasks: Support clinicians with accreditation queries and organise assessments while providing top-notch customer service.
- Company: Innovative London-based organisation leading in best practices across various sectors.
- Benefits: Competitive hourly rate, hybrid working, and potential for permanent position.
- Why this job: Join a dynamic team and make a real difference in healthcare accreditation.
- Qualifications: Strong customer service skills and experience in administrative roles are essential.
- Other info: Opportunity to work on multiple projects and develop your professional skills.
The predicted salary is between 20 - 25 £ per hour.
Our client is seeking an individual with exceptional Administrator/Coordinator skills. We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator on a Temp-Perm basis in Regents Park with hybrid working. The pay is £15.50 an hour, with a permanent salary of £25,958.
Previous experience within a similar and fast-paced administrative position is essential. This role is based in their London Office in Regents Park.
What will you be doing?
- Assist clinicians with enquiries relating to certification and/or accreditation, making clear the benefits of certification/accreditation.
- Organise accreditation assessments and process applications and results.
- Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately.
- Assist the team with administrative duties relating to quality improvement projects.
- Be the first point of contact for external queries by telephone and email, providing an excellent level of customer service.
- Run a helpdesk service that responds to queries within agreed timescales, which may include providing guidance, assisting users to navigate various web tools, resetting passwords, and/or setting up new users.
- Contribute to writing website copy, guidance materials, and blogs.
- Take minutes at governance meetings.
- Proactively work with clinical leads in reviewing and closing actions after each governance meeting.
You will need:
- Essential customer service experience.
- Experience in handling customer queries, both written and verbal.
- Experience of assisting with the planning and coordination of effective meetings and events.
- Experience of working on committee-style meetings, including writing high-quality minutes of meetings.
- Demonstrable experience of engaging and communicating with stakeholders effectively.
- Experience in analysing data to produce reports using Microsoft Office.
- Experience of working on multiple projects or workstreams at one time.
Desirable:
- Experience of administration in a healthcare or related context.
- Experience in digital communication and working with social media.
Programme Administrator- Accreditation Unit employer: GORDON YATES
Contact Detail:
GORDON YATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Administrator- Accreditation Unit
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. We can’t stress enough how important it is to make connections; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We suggest doing mock interviews with friends or family to build your confidence and get feedback on your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your work or projects that highlight your administrative prowess. We love seeing how candidates can demonstrate their experience in real-world situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic individuals like you to join our team!
We think you need these skills to ace Programme Administrator- Accreditation Unit
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Programme Administrator role. Highlight your previous administrative experience and any customer service skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your skills align with our needs. We love enthusiasm, so let us know why you want to join our innovative team!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your written and verbal skills in your application. Whether it's through your CV, cover letter, or any additional materials, we want to see how effectively you can engage with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at GORDON YATES
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Programme Administrator role and its responsibilities. Familiarise yourself with the accreditation process and how it impacts clinicians. This will help you answer questions confidently and show your enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you handled queries effectively or improved a process. This will demonstrate your ability to provide excellent support to clinicians and stakeholders.
✨Prepare for Meeting Coordination Questions
Given that you'll be involved in planning and coordinating meetings, brush up on your experience with this. Be ready to talk about how you've organised events or taken minutes in past roles. Highlight any tools or methods you used to keep everything running smoothly.
✨Engage with Their Digital Presence
Research the company's website and social media channels. If they have blogs or guidance materials, take a look at those too. This will not only give you insight into their communication style but also allow you to discuss how you could contribute to their digital content during the interview.
