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- Tasks: Lead the transformation of member experiences and drive engagement and retention.
- Company: Join a leading organisation in Central London focused on community and member satisfaction.
- Benefits: Enjoy a competitive salary, excellent benefits, and a hybrid work model.
- Why this job: Shape impactful member journeys in a supportive, inclusive environment with growth opportunities.
- Qualifications: Proven experience in user-centred design for large membership organisations is essential.
- Other info: Work in a vibrant team dedicated to continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Head of Membership Experience Location: Full-time – Hybrid – London based Office (3 days per week in office, 2 days WFH) Benefits: Competitive salary, excellent benefits package Contract: Permanent, Full-time Our client, a leading organisation in Central London, is looking for a strategic and hands-on Head of Membership Experience to lead the transformation of their member journey. This is an exciting opportunity to shape and deliver a seamless, end-to-end experience for members, driving engagement, retention, and long-term loyalty. Lead Member Experience Design : Oversee the creation of user-cantered membership products and services, ensuring they meet the needs of members and deliver world-class experiences. Community Management : Lead a team of Managers to ensure outstanding experiences for core member groups, including global members and micro-communities. Data-Driven Decision Making : Use qualitative and quantitative insights to drive continuous improvement in member experience, conversion, and retention. Proven track record in designing scalable, user-cantered membership experiences in organisations of 10K+ members. Service & Experience Design Expertise : Strong knowledge of user research, journey mapping, prototyping, and digital engagement. Ability to use data to uncover pain points, measure success, and drive improvements. Join a forward-thinking organisation committed to fostering a vibrant, engaged community of members. Our client offers a supportive and inclusive environment with a competitive salary and a comprehensive benefits package.
Membership Manager - Home Based employer: GORDON YATES
Contact Detail:
GORDON YATES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager - Home Based
✨Tip Number 1
Familiarise yourself with the latest trends in membership experience design. Understanding what makes a user-centred membership product will help you speak confidently about your vision during interviews.
✨Tip Number 2
Network with professionals in the membership sector. Attend relevant events or webinars to connect with others who have experience in community management and data-driven decision making.
✨Tip Number 3
Prepare examples of how you've used data to improve member experiences in previous roles. Being able to share specific metrics or outcomes will demonstrate your capability in driving engagement and retention.
✨Tip Number 4
Research the organisation's current membership offerings and identify areas for improvement. This will not only show your initiative but also give you valuable insights to discuss during your interview.
We think you need these skills to ace Membership Manager - Home Based
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight your relevant experience in membership management and user experience design.
Craft a Compelling CV: Ensure your CV showcases your achievements in leading membership experiences, community management, and data-driven decision making. Use quantifiable results to demonstrate your impact in previous roles.
Write a Tailored Cover Letter: In your cover letter, express your passion for enhancing member experiences. Mention specific examples of how you've successfully designed user-centred products or services in the past.
Highlight Relevant Skills: Emphasise your expertise in service and experience design, user research, and data analysis. Make sure to connect these skills to the needs outlined in the job description to show you’re a perfect fit.
How to prepare for a job interview at GORDON YATES
✨Understand the Member Journey
Familiarise yourself with the concept of user-centred design and how it applies to membership experiences. Be prepared to discuss specific strategies you would implement to enhance the member journey, showcasing your understanding of engagement and retention.
✨Showcase Your Leadership Skills
As a Membership Manager, you'll be leading a team. Highlight your experience in community management and how you've successfully led teams to deliver outstanding member experiences. Use examples that demonstrate your ability to inspire and motivate others.
✨Be Data-Driven
Prepare to discuss how you have used data to inform decisions in previous roles. Bring examples of how you've identified pain points through qualitative and quantitative insights and the impact those insights had on improving member experiences.
✨Demonstrate Your Service Design Expertise
Brush up on your knowledge of service and experience design principles. Be ready to talk about your familiarity with user research, journey mapping, and prototyping, and how these skills can help create scalable membership products that resonate with members.
