Customer Service & Operations Coordinator – Tool Hire
West London
£45,000 per annum + overtime + discretionary annual bonus
Permanent | Full-time
Monday–Friday, 6am–5pm (plus 2 Saturdays a month paid overtime 7am-1pm)
We are recruiting a Customer Service & Operations Coordinator to join a busy and growing tool hire business based in West London.
This is a varied, hands-on position combining customer service, hire desk administration, sales and operational support . You'll be joining a small, friendly team in a fast-moving environment where everyone gets involved and helps where needed.
Previous hire desk or construction industry experience would be ideal, but we're equally interested in someone with the right attitude and transferable experience who is keen to learn .
This is not purely an office-based position. Alongside dealing with customers and managing hire enquiries, you'll need to be comfortable getting hands-on, including moving tools and equipment and helping with operational/warehouse duties when required.
What will you be doing? You'll be involved across the day-to-day running of the hire desk, including:
Handling customer enquiries face-to-face, by telephone and email
Taking and processing tool and equipment hire enquiries
Providing friendly, efficient customer service to a predominantly business customer base
Building good working relationships with regular and new customers
Processing information accurately using the company's internal database
Using Microsoft Office and other systems as required
Supporting the sales side of the business and identifying opportunities where appropriate
Coordinating with colleagues to ensure customer requirements are fulfilled
Helping with the movement, loading and unloading of tools and equipment when required
Supporting warehouse and operational activity during busy periods
Getting involved wherever needed to help keep the business running smoothly
About You We're looking for someone reliable, hardworking, proactive and personable who enjoys working as part of a small team.
You'll need to be:
Confident dealing with customers face-to-f...
Customer Service & Operations Coordinator - Tool Hire in London employer: GORDON YATES
As a leading global manufacturer of premium sports flooring and coatings, our client offers an exceptional work environment for Sales Managers seeking to make a significant impact in the industry. With a strong focus on employee development, competitive compensation, and a supportive culture that values autonomy and teamwork, this role provides the opportunity to grow within a dynamic sector while enjoying the flexibility of a home-based position. Join a company that not only prioritises quality and innovation but also invests in the well-being and professional growth of its employees.
