At a Glance
- Tasks: Administer accreditation assessments and coordinate training days while providing excellent customer service.
- Company: Join a leading not-for-profit organisation supporting healthcare professionals in Liverpool.
- Benefits: Competitive hourly rate, hybrid working, and a chance to make a difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be part of an innovative team making a real impact in the healthcare sector.
- Qualifications: Experience in administration, customer service, and event coordination is essential.
The predicted salary is between 14 - 15 € per hour.
Our client is seeking an individual with exceptional Administrator/Coordinator experience. We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator. Starting immediately - for 3 months. Liverpool - L7 3FA Hybrid working. £14.74-15.28 an hour depending on experience.
Previous experience within a similar and fast-paced administrative position would be essential.
Who will you be working for? Our client is a London & Liverpool based not-for-profit membership organisation for healthcare professionals; they are innovative and leaders in the sector's best practice. They have several locations throughout the UK. This role is based in their Liverpool Office; The Spine.
The programme administrator will be responsible for:
- Administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit.
- Providing administration for the accreditation programme and support services to register with the accreditation/certification scheme, making clear the benefits of accreditation/certification.
- Organising accreditation assessments and processing applications and results.
- Liaising with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high-quality service is delivered.
- Updating other team members on the progress of assessments during weekly meetings and elevating queries appropriately.
- Coordinating training days and governance meetings, including booking venues and liaising with trainers, colleagues and delegates.
- Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists.
- Preparing training material including packs and online documentation.
- Collating and reporting on feedback from training days and events.
Communications:
- Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service.
- Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users.
Financial responsibility:
- Contributing to financial processes as per unit policies including raising of annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences.
You will need:
- Essential: Experience of assisting with the planning and coordination of effective meetings and events. Experience of supporting formal committee-style meetings including writing high-quality minutes of meetings. Demonstrable experience of engaging and communicating with stakeholders effectively. Customer service experience.
- Desirable: Experience of administration in a healthcare or related context, such as the NHS. Understanding of confidentiality and data protection legislation including information governance.
JAG Programme Administrator in Liverpool employer: GORDON YATES
Our client is an exceptional employer, offering a dynamic work environment in the heart of Liverpool at The Spine. With a strong commitment to professional development and a culture that values innovation and collaboration, employees are encouraged to grow within the organisation while contributing to meaningful healthcare initiatives. The hybrid working model and competitive hourly rate further enhance the appeal of this role, making it an ideal opportunity for those seeking a rewarding administrative position in the not-for-profit sector.
StudySmarter Expert Advice🤫
We think this is how you could land JAG Programme Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for the JAG Programme Administrator role. You never know who might have the inside scoop or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the organisation and its accreditation processes. Show us that you understand their mission and how your skills can contribute to their goals. Tailor your responses to highlight your relevant experience!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your administrative experience and customer service skills. This will help you articulate your thoughts clearly when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our innovative team.
We think you need these skills to ace JAG Programme Administrator in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the JAG Programme Administrator role. Highlight your previous administrative experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit. Don’t forget to mention your customer service experience and your knack for coordinating events.
Showcase Your Communication Skills:As the first point of contact for queries, strong communication is key. In your application, give examples of how you've effectively engaged with stakeholders or handled customer inquiries in the past. We love seeing those skills in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, we’re always on the lookout for enthusiastic individuals like you!
How to prepare for a job interview at GORDON YATES
✨Know Your Stuff
Make sure you understand the role of a JAG Programme Administrator inside out. Familiarise yourself with the accreditation process and the types of assessments you'll be handling. This will not only help you answer questions confidently but also show your enthusiasm for the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your administrative skills, especially in fast-paced environments. Think about times when you successfully coordinated meetings or events, and be ready to discuss how you managed timelines and stakeholder communications.
✨Customer Service is Key
Since this role involves being the first point of contact for queries, be prepared to discuss your customer service experience. Share examples of how you've handled difficult situations or provided excellent support, as this will demonstrate your ability to maintain a high level of service.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the accreditation process, or future projects. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
