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Customer Success Manager
Remote, UK | Some US-hours coverage
The role
Our client is looking for a Customer Success Manager to help some of the world's leading brands get the most from their loyalty platform.
This is a hands-on Customer Success role. You'll work with clients from onboarding and launch through to ongoing optimisation. That includes helping them design effective loyalty programmes, configure the platform, understand integration requirements and continuously improve performance.
You don't need to be a developer, but you should be comfortable working with technology. You'll regularly discuss APIs, events, data and integrations with clients, with support from their technical team for more complex requirements.
As they continue to grow internationally, you'll work with clients across multiple markets, including the US. Most of your week will follow standard UK working hours, with some later shifts each week to provide US coverage.
What you'll do
- Own the Customer Success relationship from onboarding through to post-launch optimisation.
- Help clients design loyalty programmes including earning mechanics, tiers, missions, audiences, campaigns and rewards.
- Configure programme rules and campaigns directly within the platform.
- Guide clients through API integrations and technical requirements, working with their Tech Leads where needed.
- Run client training and enablement sessions so teams can confidently operate their programmes.
- Hold regular success reviews focused on objectives, KPIs, programme performance and next actions.
- Proactively recommend and implement ways to improve engagement and programme performance.
- Help clients adopt new platform features and capabilities.
- Identify opportunities to expand clients into additional features, modules, brands or markets.
- Resolve more complex client issues before escalation to Engineering.
- Occasionally support Sales with product demonstrations and deeper platform expertise.
What they're looking for
You'll ideally have:
- Experience in Customer Success, Account Management or Implementation within a B2B SaaS business. xgikmsk
- Experience working with clients through onboarding, launch and ongoing success.
- Confidence learning and conf Please click on the apply button to read the full job description
Customer Success Manager in Leeds employer: GORDON YATES
As a leading global manufacturer of premium sports flooring and coatings, our client offers an exceptional work environment for Sales Managers seeking to make a significant impact in the industry. With a strong focus on employee development, competitive compensation, and a supportive culture that values autonomy and teamwork, this role provides the opportunity to grow within a dynamic sector while enjoying the flexibility of a home-based position. Join a company that not only prioritises quality and innovation but also invests in the well-being and professional growth of its employees.
