Head of Membership Experience

Job Title: Head of Membership Experience Location: Full-time – Hybrid – London based Office (3 days per week in office, 2 days WFH) Benefits: Competitive salary, excellent benefits package Salary: £55,000 – £65,000 per annum (dependent on experience) Contract: Permanent, Full-time Are you passionate about designing exceptional membership experiences? Our client, a leading organisation in Central London, is looking for a strategic and hands-on Head of Membership Experience to lead the transformation of their member journey. This is an exciting opportunity to shape and deliver a seamless, end-to-end experience for members, driving engagement, retention, and long-term loyalty. Key Responsibilities: Lead Member Experience Design : Oversee the creation of user-cantered membership products and services, ensuring they meet the needs of members and deliver world-class experiences. Strategy & Vision : Develop the long-term strategy for membership experience, working closely with internal teams to align on goals and objectives. Lifecycle & Communications : Own the full lifecycle communication strategy for members, from onboarding to renewal, ensuring engagement and retention at every stage. Community Management : Lead a team of Managers to ensure outstanding experiences for core member groups, including global members and micro-communities. Data-Driven Decision Making : Use qualitative and quantitative insights to drive continuous improvement in member experience, conversion, and retention. What We’re Looking For: Experience in Membership or Customer-Focused Organisations : Proven track record in designing scalable, user-cantered membership experiences in organisations of 10K+ members. Service & Experience Design Expertise : Strong knowledge of user research, journey mapping, prototyping, and digital engagement. Leadership : Experience managing and motivating cross-functional teams and influencing senior stakeholders. Analytical Mindset : Ability to use data to uncover pain points, measure success, and drive improvements. Excellent Communicator : Strong written and verbal communication skills with the ability to translate complex ideas to diverse audiences. Why Our Client? Join a forward-thinking organisation committed to fostering a vibrant, engaged community of members. Our client offers a supportive and inclusive environment with a competitive salary and a comprehensive benefits package. If you’re ready to lead the charge in transforming the membership experience, apply today! Apply today or get in touch for a confidential conversation.