Student Support Officer- London

Student Support Officer needed in London, full time hours, starting asap. This role pays £14.50 per hour and is ongoing. WHAT WILL YOU BE DOING? To respond to student queries via various channels in a timely manner, either via phone, email or face-to-face. Consistently providing a high-quality service to all students Taking accountability for a student’s query and escalating to the appropriate team, where necessary To work independently and use own initiative when dealing with unexpected student problems and emergencies, referring more complex problems to the appropriate manager. Maintenance of student data and systems as required. Keeping up to date with any changes to the company's products/services or processes/procedures and to ensure compliance with relevant policies and procedures Being flexible and adaptable, in order to effectively support and contribute to developments and improvements Dealing with emergency issues that may arise as and when required to ensure students are emotionally supported and prepared for learning in a safe environment. Responding immediately to any Safeguarding issues ABOUT YOU A genuine interest in helping customers and providing an excellent customer experience  Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability  Excellent communication skills, including the ability to communicate effectively with customers and external enquirers  Previous customer service experience handling a high volume of queries Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail  Positive, responsive, and approachable attitude to conflicting customer demands  Ability to absorb, retain and deliver information in order to best advise our customers   The ability to effectively plan, organise and prioritise workload in line with SLAs and KPIs