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For Companies At a Glance
- Tasks: Manage student records and respond to queries in a fast-paced environment.
- Company: Join a dynamic university team in Central London, making a difference in student administration.
- Benefits: Earn £15.50 per hour with flexible working hours from 9-17:30.
- Why this job: Gain valuable experience in the education sector while enhancing your organisational and problem-solving skills.
- Qualifications: Ideal for detail-oriented individuals with administrative experience and strong Microsoft Office skills.
- Other info: This is a temporary role for 3 months, perfect for students seeking short-term work.
Student Records Officer needed in Central London. This role will start asap and is £15.50 per hour. This role is 3 months to begin with. This role is 9-17.30.
Key Responsibilities and Accountabilities
- Maintaining the student records
- Monitoring and processing changes to the student record from staff, faculty and other departments within the University.
- Maintaining an accurate, central record of information relating to students including personal details, identification and qualifications documentation, correspondence etc and any changes to registration details.
- The accurate monitoring, management and reporting of interruptions of study, transfers, suspensions, withdrawals and more.
Student Queries
- Responding to student queries via our Case Management System (CMS – Salesforce) and email in a customer centric and timely manner.
- Liaising with different departments, such as the Schools, Visa Compliance and Academic Quality, to resolve these queries.
Reporting & Projects
- Creating and developing reports, using appropriate end user tools.
- Assisting with projects from time to time.
Skills, knowledge, qualifications required for job
- Knowledge of the Higher Education Sector
- Excellent attention to detail
- Administrative experience, preferably in the education sector
- Advanced knowledge of Microsoft Outlook, Word and Excel
- Problem-solving skills
- Strong organisational skills with the ability to successfully multi-task
- Ability to work effectively under pressure
- Proactive, with the ability to work within a team
- Self-motivated with an ability to thrive under pressure
- Customer-focused with the ability to communicate at all levels with internal and external stakeholders
- Good track record of GDPR compliance
Student Records Officer- London employer: Gordon Yates Recruitment Consultancy
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Records Officer- London
✨Tip Number 1
Familiarise yourself with the Higher Education Sector, especially the specific challenges and regulations it faces. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your administrative skills, particularly in managing student records and using case management systems like Salesforce. Being able to discuss your experience with these tools can set you apart from other candidates.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed complex information or resolved queries in previous roles. This will highlight your ability to maintain accurate records, which is crucial for this position.
✨Tip Number 4
Network with professionals in the education sector, especially those who work in student administration. They can provide insights into the role and may even refer you to opportunities within their institutions.
We think you need these skills to ace Student Records Officer- London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly within the education sector. Emphasise your attention to detail and any specific skills related to student records management.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with the requirements, especially your problem-solving skills and ability to handle student queries.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in Microsoft Outlook, Word, and Excel. Provide examples of how you've used these tools in previous roles to manage records or create reports.
Highlight Customer Service Experience: Since the role involves responding to student queries, include any customer service experience you have. Mention how you effectively communicated with stakeholders and resolved issues in a timely manner.
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Show Your Knowledge of the Higher Education Sector
Make sure to brush up on your understanding of the higher education landscape. Being able to discuss current trends or challenges in the sector will demonstrate your genuine interest and knowledge, which is crucial for a Student Records Officer.
✨Highlight Your Attention to Detail
Since this role involves maintaining accurate student records, be prepared to provide examples from your past experiences where your attention to detail made a significant impact. This could be in previous administrative roles or any relevant projects.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you successfully resolved issues, especially in a customer service context. The ability to handle student queries effectively is key, so showcasing your problem-solving skills will set you apart.
✨Familiarise Yourself with Salesforce
As the role involves using a Case Management System like Salesforce, it would be beneficial to familiarise yourself with its functionalities. If you have prior experience, be ready to discuss how you used it to manage queries or data effectively.
