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- Tasks: Assist with membership applications and queries while managing member data.
- Company: Join a leading healthcare membership body near London Bridge, focused on professional standards and research.
- Benefits: Enjoy hybrid working options and competitive pay of £16-18 per hour.
- Why this job: Gain valuable experience in a supportive environment while making a difference in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is a temporary role for 6-8 weeks, with potential for extension.
Our client is seeking an individual with exceptional Membership Admin experience; to start asap for 6-8 weeks maybe longer. £16-18 an hour 30-31K.
Who will you be working for? Our Client is a Healthcare membership body - Providing leadership, setting professional standards, and facilitating Research. Located by London Bridge - Hybrid working.
What will you be doing? Reporting to the Membership Manager and as a member of the Finance and Membership team, the Membership Assistant is required to prioritise their own day-to-day work within the overall priorities and timescales set. They will refer complex problems or queries to the Membership Manager and Membership Officer, or other senior colleagues as appropriate.
- Process new applications for membership, both UK and Overseas.
- Act as the first point of call for all membership queries (telephone, email and writing), providing support, guidance and information.
- Deal with complaints from members in accordance with agreed procedures and in a timely manner.
- Collect and process members’ subscriptions, including updating membership records and issuing of receipts.
- Issue certificates of membership.
- Send forms and correspondence to new and existing members.
- Manage members’ data, ensuring it is up to date and correctly entered in the two databases.
- Develop supportive and informative working relationships with members and potential members.
What you need:
- Experience in a customer facing role and the ability to deliver high standards of customer service.
- Computer literate with experience of data input and strong keyboard skills.
- A methodical approach to work and the ability to pay close attention to detail, achieving high standards of accuracy and integrity.
- Excellent written and telephone communications skills.
- Able to prioritise your workload according to importance and urgency.
Membership Assistant employer: Gordon Yates Recruitment Consultancy
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Assistant
✨Tip Number 1
Familiarise yourself with the healthcare membership sector. Understanding the specific challenges and standards in this field will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for membership queries, showcasing your ability to handle complaints and provide support will be crucial in making a positive impression.
✨Tip Number 3
Highlight your attention to detail. Given the importance of accurate data management in this role, be prepared to discuss examples from your past experiences where your meticulousness made a difference.
✨Tip Number 4
Network with professionals in the healthcare membership field. Connecting with current or former employees can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Membership Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in membership administration and customer service. Use specific examples that demonstrate your ability to handle queries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Membership Assistant role. Emphasise your attention to detail, communication skills, and ability to manage data accurately.
Showcase Relevant Experience: In your application, mention any previous roles where you dealt with membership processes or customer service. Highlight your methodical approach and how it has helped you achieve high standards in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Attention to Detail
The Membership Assistant position demands a methodical approach and high accuracy. During the interview, mention instances where your attention to detail made a significant difference in your work, especially in data management or processing applications.
✨Familiarise Yourself with Membership Processes
Research the typical processes involved in membership administration, particularly in healthcare organisations. Being knowledgeable about how memberships are managed will show your enthusiasm for the role and your readiness to contribute from day one.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready can demonstrate your interest in the role and the organisation. Ask about the team dynamics, the challenges they face, or how success is measured in the Membership Assistant position.
