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- Tasks: Manage membership queries, assist members, and update databases in a hybrid role.
- Company: Established non-profit healthcare membership body with a supportive culture.
- Benefits: Competitive pay, hybrid work model, and valuable experience in the healthcare sector.
- Why this job: Join a meaningful organisation and make a difference in members' lives while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Flexible working environment with opportunities for personal growth.
We are currently recruiting for a Membership Assistant to start in December - until the end of Feb 26. The role is Hybrid - 2 days in and 3 days from home - Based in Aldgate East - £30,222 £19.02 an hour.
WHO WILL YOU BE WORKING FOR?
Our client is an established non-profit healthcare membership body.
WHAT WILL YOU BE DOING?
- The Membership Assistant is responsible for dealing with College’s activities and the day to day general membership administration in relation to the College.
- Membership inbox management and answering queries in a professional manner.
- Dealing with phone calls and assisting members in a courteous, professional manner.
- Monitoring and owning matters to conclusion where possible and filling completed tasks.
- Escalating difficult or complex matters as appropriate.
- Updating the database after receiving appropriate training.
- Processing refunds for Subs/Exams/Delegate as per training.
- Assisting with the processing of new member applications from Medical Examiners, Medical Examiner Officers and Undergraduate members.
- Ensuring that all new membership details are entered on the database accurately and within specified timeframes.
- Dealing also with candidates, trainees and other College contacts.
- Dealing with changes to details in a timely manner.
- Dealing with applications from members about to retire or who request waived subscriptions and processing appropriate refunds where required.
- Sending out direct debit mandate forms and processing forms after training.
- Packaging and posting out certificates.
- Assisting in responding to general correspondence that comes into the department.
ABOUT YOU
- Ability to communicate with a wide range of people, both written and verbally, in a professional manner.
- Ability to use Microsoft Office, including Excel, Word and Outlook.
- Ability to prioritise own workload.
- Ability to work on and use own initiative.
Membership Assistant employer: Gordon Yates Recruitment Consultancy
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Assistant
✨Tip Number 1
Get to know the company! Research their mission and values, especially since they’re a non-profit healthcare membership body. This will help you tailor your conversations and show that you’re genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since the role involves dealing with queries and assisting members, being able to articulate your thoughts clearly and professionally is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Show off your organisational skills! The Membership Assistant role requires managing multiple tasks and prioritising effectively. Think of examples from your past experiences where you’ve successfully juggled responsibilities and be ready to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Membership Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Membership Assistant role. Highlight relevant experience in membership administration and customer service, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your communication skills and any experience with database management, as these are key for us.
Be Professional Yet Approachable: When writing your application, keep a professional tone but don’t be afraid to let your personality shine through. We want to see that you can communicate effectively with a wide range of people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Membership Assistant role. Familiarise yourself with the key responsibilities like managing the membership inbox and processing applications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since the role involves dealing with a variety of members and queries, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled difficult conversations or provided excellent customer service. This will highlight your ability to communicate professionally, which is crucial for this job.
✨Get Comfortable with Microsoft Office
As you'll be using tools like Excel, Word, and Outlook, brush up on your skills before the interview. You might be asked about your experience with these programs, so having specific examples of how you've used them in past roles can really set you apart.
✨Demonstrate Your Initiative
The job requires someone who can prioritise their workload and work independently. Prepare to discuss times when you've taken the initiative to solve problems or improve processes. This will show that you can manage your tasks effectively and contribute positively to the team.
