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- Tasks: Support the Exams Team by managing data and improving processes using Salesforce.
- Company: A prestigious college in London focused on education and training.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in education while developing your skills in data management.
- Qualifications: Experience with data handling and Salesforce support is a plus.
- Other info: Join a dynamic team and enhance your career in a supportive environment.
The predicted salary is between 35000 - 45000 £ per year.
The post holder will work in a high-profile, high-risk area of the College and be responsible for assisting the Data and Statistics Manager in collating information to support reports, improve business processes, and mitigate risk. The role includes maintaining data quality, building and refreshing reports and dashboards, and supporting system improvements.
Responsibilities
- Undertake all necessary system preparatory work associated with online examinations.
- Provide data and collate communications to support the swift resolution of complaints and issues arising from that process.
- Train colleagues in all aspects of the College's Salesforce examinations process.
- Develop a close working relationship with key colleagues in IT to fix any system issues affecting candidate applications and results, and actively strive to improve systems and processes, sharing best practice.
- Act as first-line support for Salesforce queries for the Examinations function, troubleshooting common user issues.
- Identify and clearly document Salesforce configuration and data-quality issues.
- Support process efficiency by helping users understand and use existing Salesforce automation.
- Build, maintain and quality-check Salesforce reports and dashboards (within assigned permissions), ensuring stakeholders can access accurate, timely information and that reporting definitions are understood and applied consistently.
- Undertake secure data management activities within Salesforce (within assigned permissions), including routine data updates and controlled imports/exports where authorised, and escalating requests requiring elevated access to the in‑house IT team, in line with GDPR, data retention, and internal controls.
Qualifications and Experience
- Extensive office administration experience in a relevant field, preferably examinations or assessment.
- Experience handling, manipulating, and interpreting large quantities of data.
- Experience using, compiling, and maintaining databases, extracting data and compiling reports.
- Experience providing first-line Salesforce support in a case management environment, troubleshooting common user issues and escalating incidents/requests to an IT or systems team.
- Experience creating and maintaining reports and dashboards to support operational and stakeholder reporting.
- Experience managing and manipulating large and complex databases.
Salesforce and Data Administrator (Exams Team). Job in London Education & Training Jobs employer: Gordon Yates Recruitment Consultancy
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce and Data Administrator (Exams Team). Job in London Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at the College or in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on Salesforce and data management topics. We should be ready to discuss our experience with reports and dashboards, as well as how we’ve tackled data quality issues in the past.
✨Tip Number 3
Showcase our problem-solving skills! Think of examples where we’ve improved processes or resolved issues, especially in a team setting. This will highlight our ability to work closely with IT and other colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Salesforce and Data Administrator (Exams Team). Job in London Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce and Data Administrator role. Highlight your experience with data management, Salesforce support, and any relevant training you've provided. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with data quality and reporting – that’s key for us!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles, especially related to data issues or system improvements. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Understand how to navigate the platform, troubleshoot common issues, and be ready to discuss your experience with reports and dashboards. This will show that you're not just familiar with the system but can also provide first-line support effectively.
✨Data Quality is Key
Since the role involves maintaining data quality, be prepared to talk about your experience with data management. Think of specific examples where you've improved data processes or resolved data quality issues. This will demonstrate your attention to detail and commitment to accuracy.
✨Communication is Crucial
You'll need to train colleagues and communicate effectively with IT, so practice explaining complex concepts in simple terms. Prepare to share examples of how you've successfully communicated with team members or stakeholders in the past, especially in high-pressure situations.
✨Show Your Problem-Solving Skills
The job requires troubleshooting and improving systems, so come ready with examples of challenges you've faced in previous roles. Discuss how you identified issues, the steps you took to resolve them, and the outcomes. This will highlight your analytical skills and proactive approach.