At a Glance
- Tasks: Engage with customers, solve problems, and provide top-notch support in a dynamic contact centre.
- Company: Join a respected professional membership organisation in vibrant Central London.
- Benefits: Enjoy 25 days annual leave, hybrid working, and perks like volunteering days and discounts.
- Other info: Great opportunity for career growth and building lasting relationships with customers.
- Why this job: Make a real difference by helping customers while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude are essential.
The predicted salary is between 29103 - 29103 £ per year.
Customer Support Advisor
Central London
£29,103.85 per annum (6 month contract)
Full-time 35 hours per week
Hybrid working 1 day from home
Are you an experienced Customer Service or Contact Centre professional who genuinely enjoys speaking to people, solving problems and building relationships? We are recruiting a Customer Support Advisor to join an established and highly regarded professional membership organisation in Central London. This is a busy and varied customer-facing role where you'll be the first point of contact for students, members, employers and customers. You'll handle a mixture of inbound and outbound contact, responding to enquiries, resolving problems and helping customers get the most from their membership, qualifications, training and events.
We're looking for someone who is confident on the telephone, commercially aware and highly IT literate, with previous experience gained within a busy customer service, call centre or contact centre environment.
What will you be doing?
- Handle inbound and outbound calls and respond to customer enquiries by email
- Act as a first point of resolution for customer and member queries
- Provide clear advice and guidance on memberships, qualifications, training and events
- Build strong customer relationships and provide a personalised service
- Accurately record customer interactions using the CRM
- Support membership applications, renewals, upgrades and retention
- Deal with student queries relating to study and examinations
- Make welcome and follow-up calls to support onboarding and retention
- Process payments for memberships, subscriptions, conferences and events
- Promote relevant membership benefits, training, qualifications and events
- Identify appropriate opportunities to upsell and cross-sell services
- Work towards individual and team customer service and commercial targets
- Liaise with colleagues across the organisation to ensure customers receive a joined-up service
About You
- You'll ideally have experience working within a busy inbound and outbound customer service, call centre or contact centre environment.
- Strong telephone-based customer service experience
- A track record of building positive customer relationships
- Excellent verbal and written communication skills
- Strong listening and questioning skills
- Experience using a CRM or customer database
- Excellent IT skills and confidence learning new systems
- The ability to multitask and manage a varied workload
- A proactive approach and willingness to take ownership
- Good problem-solving skills and the confidence to use your initiative
- A calm and professional approach when working under pressure
- A positive, resilient and adaptable personality
- A collaborative, customer-first approach
- The motivation to work towards customer service and commercial targets
Previous experience within a commercial customer service environment would be particularly beneficial.
What's in it for you?
- 25 days' annual leave plus bank holidays
- Additional discretionary days over Christmas
- Group personal pension scheme
- Life assurance and critical illness cover
- One day's paid leave when moving home
- Two paid volunteering days each year
- Perkbox benefits and discounts
- Employee Assistance Programme
- Cycle to Work scheme
- Regular wellbeing initiatives and workshops
- Hybrid working with one day per week from home
Why Apply?
This is an excellent opportunity for an experienced customer service professional who enjoys taking ownership, solving problems and speaking to customers. You'll join an established organisation offering a supportive working environment, excellent benefits and the opportunity to build long-term relationships with customers and members. The role offers plenty of variety and would particularly suit someone who enjoys delivering a genuinely high standard of service while also being comfortable working towards clear service and commercial targets.
Customer Service Advisor (6 month contract) in London employer: Gordon Yates Recruitment Consultancy
Join a stable and long-established private office in the heart of Central London, where you will thrive in a friendly and supportive team environment. As an HR and Office Administrator, you'll enjoy a varied role with genuine responsibility from day one, alongside excellent benefits such as five weeks' annual leave and a contributory pension. This is an ideal opportunity for someone who values collaboration and wants to make a meaningful impact within a close-knit professional setting.
Contact Details:
Gordon Yates Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (6 month contract) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Gordon Yates Recruitment Consultancy.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Gordon Yates Recruitment Consultancy. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (6 month contract) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Gordon Yates Recruitment Consultancy.
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Gordon Yates Recruitment Consultancy's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Gordon Yates Recruitment Consultancy offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
