At a Glance
- Tasks: Lead client-facing technical projects from onboarding to launch, ensuring timely delivery.
- Company: Join a fast-growing SaaS company transforming customer engagement through loyalty.
- Benefits: Competitive salary, fully remote work, flexible hours, and professional development opportunities.
- Other info: Enjoy fun team meet-ups and be part of a supportive, collaborative environment.
- Why this job: Make a real impact by building strong client relationships and delivering successful outcomes.
- Qualifications: Experience in client-facing delivery roles with excellent stakeholder management skills.
Our client is looking for a Delivery Manager with experience to lead the successful delivery of client-facing technical projects across their portfolio. This is a client-facing role, not an internal product or transformation position. You will work directly with customers, owning delivery from onboarding through to launch.
You'll act as the primary point of contact for clients, ensuring projects are delivered on time, within scope, and aligned to business outcomes, while building strong, trusted relationships.
Who This Role Is (and Isn't) For
- Delivered client-facing projects (e.g. SaaS, agency, consultancy environments)
- Managed external stakeholders and customers directly
- Owned delivery across multiple client accounts or implementations
This role is NOT suited to candidates whose experience is primarily:
- Internal digital transformation (e.g. within banks or large enterprises)
- Platform/product ownership without direct client interaction
- Internal stakeholder-only environments
Key Responsibilities
- Own end-to-end delivery of client projects from kick-off to launch
- Act as the primary client contact, managing communication, expectations, and delivery
- Coordinate cross-functional teams (engineering, product, design)
- Manage scope, timelines, risks, and budgets across multiple accounts
- Translate client requirements into actionable plans for delivery teams
- Drive accountability and ensure high-quality outcomes
- Identify opportunities to grow accounts and expand value.
Requirements & Qualifications
- Proven experience in a client-facing delivery role (SaaS, agency or consultancy)
- Strong track record of delivering external client projects, not just internal initiatives
- Excellent stakeholder management skills with external customers
- Comfortable managing multiple projects and priorities simultaneously
- Commercially aware and able to balance delivery with business outcomes
- Able to translate technical concepts for non-technical clients
What We Offer
- Competitive salary based on experience. Salary Range: £35,000 - £45,000
- Fully remote working, flexible working hours and remote work options.
- Opportunities for professional development and career growth.
- A supportive and collaborative team environment.
- Engagement in impactful projects with leading clients.
- Company laptop provided.
- Bonus for additional revenue generated.
- Two in-person fully funded and fun team meet-ups per year at our Leeds, UK, head office.
We're looking for someone who thrives in client-facing environments, enjoys building relationships, and takes ownership of delivering real outcomes for customers. If you are ready to take on a challenging and rewarding role in a fast-growing SaaS tech start-up, we would love to hear from you. Apply now to join our team and help our clients succeed!
Who We Are
White Label Loyalty is a fast-growing SaaS company transforming how brands engage and retain customers through loyalty. Since 2015, we've built a powerful loyalty technology platform that is trusted by some of the world's best-known brands. Having established a strong market presence, we're now entering a significant scale-up phase. As we continue to win new clients and expand internationally, we're investing heavily in our technology, operations, and talent—creating exciting opportunities for people who want to help shape the future of the business.
Delivery Manager in Leeds employer: Gordon Yates Recruitment Consultancy
White Label Loyalty is an exceptional employer, offering a dynamic and supportive work culture that prioritises professional development and career growth. With fully remote working options, flexible hours, and engaging team meet-ups at our Leeds head office, we foster strong relationships and collaboration while delivering impactful projects for leading clients in the SaaS industry. Join us to be part of a fast-growing company where your contributions directly influence our success and the success of our clients.
Contact Details:
Gordon Yates Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Delivery Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client-facing project delivery. Think about your past experiences and how they align with the role's requirements, especially around managing stakeholders and delivering outcomes.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight how you've effectively managed client expectations and built strong relationships. This is key for a Delivery Manager, so let your personality shine through.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and helping clients succeed.
We think you need these skills to ace Delivery Manager in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Delivery Manager role. Highlight your experience in client-facing projects and how you've successfully managed external stakeholders. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share examples of how you've effectively managed client expectations in the past.
Highlight Relevant Experience:Focus on your experience in delivering client-facing projects, especially in SaaS or consultancy environments. We’re keen to see how you’ve owned delivery across multiple accounts, so don’t hold back on those details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive—something we really value!
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your past client-facing projects in detail. Be ready to explain how you managed timelines, budgets, and stakeholder expectations. This will show that you have the hands-on experience they’re looking for.
✨Build Rapport with Your Interviewers
Since this role is all about client relationships, practice building rapport during your interview. Use active listening, ask insightful questions, and relate your experiences to their needs. This will demonstrate your ability to connect with clients effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you had to manage risks or adapt to changing client requirements. This will help you showcase your ability to handle real-world challenges in a delivery role.
✨Showcase Your Communication Skills
As a Delivery Manager, clear communication is key. During the interview, articulate your thoughts clearly and concisely. Practice explaining technical concepts in simple terms, as this will reflect your ability to translate complex ideas for non-technical clients.
