At a Glance
- Tasks: Administer accreditation assessments, handle enquiries, and coordinate training days.
- Company: Innovative London-based organisation with multiple UK locations.
- Benefits: Competitive hourly rate, hybrid working, and valuable experience in a fast-paced environment.
- Other info: Opportunity for growth and development in a supportive workplace.
- Why this job: Join a dynamic team and make a real impact in the accreditation process.
- Qualifications: Experience in administration, customer service, and effective communication skills.
The predicted salary is between 30 - 31 € per hour.
Our client is seeking an individual with exceptional Administrator/Coordinator skills. We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator. Starting immediately for 3 months in Liverpool (L7 3FA) with hybrid working. The pay is £14.74-15.28 an hour depending on experience.
Previous experience within a similar and fast-paced administrative position is essential.
The programme administrator will be responsible for:
- Administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit.
- Providing administration for the accreditation programme and support services to register with the accreditation/certification scheme, making clear the benefits of accreditation/certification.
- Organising accreditation assessments and processing applications and results.
- Liaising with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high-quality service is delivered.
- Updating other team members on the progress of assessments during weekly meetings and elevating queries appropriately.
- Coordinating training days and governance meetings, including booking venues and liaising with trainers, colleagues and delegates.
- Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists.
- Preparing training material including packs and online documentation.
- Collating and reporting on feedback from training days and events.
Communications:
- Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service.
- Running a helpdesk service which responds to queries within agreed timescales, including providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users.
Financial responsibility:
- Contributing to financial processes as per unit policies including raising annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences.
You will need:
- Essential: Experience of assisting with the planning and coordination of effective meetings and events.
- Experience of supporting formal committee-style meetings including writing high-quality minutes of meetings.
- Demonstrable experience of engaging and communicating with stakeholders effectively.
- Customer service experience.
- Desirable: Experience of administration in a healthcare or related context, such as the NHS.
- Understanding of confidentiality and data protection legislation including information governance.
JAG Programme Administrator employer: Gordon Yates Recruitment Consultancy
Our client is an innovative leader in best practices within their sector, offering a dynamic work environment in Liverpool's The Spine. With a strong emphasis on employee growth and development, they provide hybrid working options and a supportive culture that values collaboration and excellence in customer service. Joining this team means being part of a forward-thinking organisation that prioritises meaningful contributions and professional advancement.
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land JAG Programme Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a role like the JAG Programme Administrator. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their accreditation processes and be ready to discuss how your experience aligns with their needs. We want you to shine when you get that interview call!
✨Tip Number 3
Practice your customer service skills! Since this role involves being the first point of contact, think about scenarios where you’ve provided excellent service. We suggest role-playing with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic individuals like you to join our team!
We think you need these skills to ace JAG Programme Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the JAG Programme Administrator role. Highlight your relevant administrative experience and any specific skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your experience with customer service and event coordination, as these are key for us.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you engage effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Know Your Stuff
Before the interview, make sure you understand the role of a JAG Programme Administrator inside out. Familiarise yourself with the accreditation process and the responsibilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role involves coordinating meetings and training days, be ready to discuss your organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or events. Highlight how you kept everything on track and ensured high-quality service delivery.
✨Customer Service is Key
As the first point of contact for external queries, excellent customer service is crucial. Think of specific instances where you provided outstanding support or resolved issues effectively. This will demonstrate your ability to handle enquiries professionally and efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, you might be asked how you would handle a last-minute change to a training day. Practise your responses to these types of questions, focusing on your thought process and how you prioritise tasks under pressure.
