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- Tasks: Lead the design of exceptional membership experiences and drive member engagement.
- Company: Join a leading organisation in Central London focused on community and member satisfaction.
- Benefits: Enjoy a competitive salary, hybrid work options, and a comprehensive benefits package.
- Why this job: Shape the future of membership experiences in a supportive and inclusive environment.
- Qualifications: Experience in membership organisations and strong leadership skills required.
- Other info: This is a permanent, full-time role with opportunities for growth.
The predicted salary is between 47000 - 62000 £ per year.
Location: Full-time - Hybrid – London based Office (3 days per week in office, 2 days WFH)
Benefits: Competitive salary, excellent benefits package
Salary: £55,000 - £65,000 per annum (dependent on experience)
Contract: Permanent, Full-time
Are you passionate about designing exceptional membership experiences? Our client, a leading organisation in Central London, is looking for a strategic and hands-on Head of Membership Experience to lead the transformation of their member journey. This is an exciting opportunity to shape and deliver a seamless, end-to-end experience for members, driving engagement, retention, and long-term loyalty.
Key Responsibilities:
- Lead Member Experience Design: Oversee the creation of user-centred membership products and services, ensuring they meet the needs of members and deliver world-class experiences.
- Strategy & Vision: Develop the long-term strategy for membership experience, working closely with internal teams to align on goals and objectives.
- Lifecycle & Communications: Own the full lifecycle communication strategy for members, from onboarding to renewal, ensuring engagement and retention at every stage.
- Community Management: Lead a team of Managers to ensure outstanding experiences for core member groups, including global members and micro-communities.
- Data-Driven Decision Making: Use qualitative and quantitative insights to drive continuous improvement in member experience, conversion, and retention.
What We’re Looking For:
- Experience in Membership or Customer-Focused Organisations: Proven track record in designing scalable, user-centred membership experiences in organisations of 10K+ members.
- Service & Experience Design Expertise: Strong knowledge of user research, journey mapping, prototyping, and digital engagement.
- Leadership: Experience managing and motivating cross-functional teams and influencing senior stakeholders.
- Analytical Mindset: Ability to use data to uncover pain points, measure success, and drive improvements.
- Excellent Communicator: Strong written and verbal communication skills with the ability to translate complex ideas to diverse audiences.
Why Our Client? Join a forward-thinking organisation committed to fostering a vibrant, engaged community of members. Our client offers a supportive and inclusive environment with a competitive salary and a comprehensive benefits package.
If you’re ready to lead the charge in transforming the membership experience, apply today!
Apply today or get in touch for a confidential conversation.
Head of Membership Experience employer: Gordon Yates Recruitment Consultancy
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership Experience
✨Tip Number 1
Research the organisation thoroughly. Understand their current membership offerings and identify areas where you can suggest improvements or innovations. This will not only help you in interviews but also show your genuine interest in enhancing their member experience.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations for the Head of Membership Experience role, which can help you tailor your approach during the application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to lead membership experience initiatives. Highlight any successful projects where you improved member engagement or retention, as this will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in membership experience and customer engagement. Being knowledgeable about industry best practices will allow you to speak confidently about how you can implement innovative strategies in the role.
We think you need these skills to ace Head of Membership Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership or customer-focused organisations. Emphasise your achievements in designing user-centred experiences and managing cross-functional teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for membership experience design. Discuss specific examples of how you've driven engagement and retention in previous roles, aligning your skills with the key responsibilities outlined in the job description.
Highlight Analytical Skills: In your application, demonstrate your analytical mindset by providing examples of how you've used data to improve member experiences. Mention any tools or methodologies you are familiar with that support data-driven decision making.
Showcase Communication Skills: Since excellent communication is crucial for this role, include examples of how you've effectively communicated complex ideas to diverse audiences. This could be through presentations, reports, or team collaborations.
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Showcase Your Passion for Membership Experience
Make sure to express your enthusiasm for designing exceptional membership experiences. Share specific examples from your past roles where you successfully enhanced member engagement and retention.
✨Demonstrate Strategic Thinking
Prepare to discuss your approach to developing long-term strategies for membership experience. Highlight any relevant frameworks or methodologies you've used to align goals with internal teams.
✨Highlight Leadership Skills
Be ready to talk about your experience in managing cross-functional teams. Provide examples of how you've motivated team members and influenced senior stakeholders to achieve common objectives.
✨Use Data to Support Your Ideas
Show that you have an analytical mindset by discussing how you've used data to identify pain points and measure success in previous roles. Be prepared to share insights on how you would apply this to improve the member experience.
