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- Tasks: Ensure building security, manage reception, and maintain high health and safety standards.
- Company: Join a dynamic university environment with a focus on service excellence.
- Benefits: Earn £14.24 an hour with flexible hours and valuable experience.
- Other info: Opportunity for holiday cover and varied responsibilities in a supportive team.
- Why this job: Be the first point of contact and make a difference in a vibrant community.
- Qualifications: Strong customer service skills and ability to handle basic maintenance tasks.
The predicted salary is between 14 - 14 £ per hour.
Facilities and Services Officer needed for A/L cover. 30th April- 8th May, not working the weekend and Monday 4th May bank holiday. £14.24 an hour. Please see below the shift pattern:
- Monday- Thursday 13:00- 21:00
- Friday 10:00- 18:00
THE ROLE:
- Open / Close the building and maintain security levels (building sweeps for people on site when closing etc).
- Management of reception desk and cover reception as part of a rota (to include weekends and evenings).
- Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise.
- Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance.
- Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate.
- Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required.
- Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs.
- Daily completion of documented building checks.
- Act as the first point of contact for facilities/building issues (building management, landlord and contractors).
- Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress).
- Carry out basic repairs and maintenance to building fabric and equipment.
- Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
- Act as Health regular first aid box checks, defibrillator checks, site inductions.
- Management of personal emergency evacuation procedures (PEEP).
- Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk.
- Assist faculty in classrooms as and when required, with basic IT troubleshooting.
- Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate.
- Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams.
- Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes).
- Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities.
- Create and issue staff and students lanyards.
- Ensuring all staff and students wear lanyards whilst on site.
- Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately.
- Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.
- Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service level.
Facilities and Services Officer- Birmingham COVER employer: Gordon Yates Recruitment Consultancy
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and Services Officer- Birmingham COVER
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to come to you. Check our website regularly and apply as soon as you see something that fits. The early bird gets the worm!
✨Tip Number 3
Prepare for interviews by researching common questions in facilities management. Practice your responses, especially around customer service scenarios, as they’re key in this role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and professionalism, which is always a plus in facilities management.
We think you need these skills to ace Facilities and Services Officer- Birmingham COVER
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Facilities and Services Officer. We want to see how you can contribute to maintaining high standards of service and safety!
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with building users, emphasise any previous experience in customer service. We love candidates who can handle enquiries professionally and courteously, so let us know how you've done this in the past!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you're a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Facilities and Services Officer. Familiarise yourself with tasks like building checks, customer service, and health and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with building users, be prepared to discuss your previous customer service experiences. Think of specific examples where you handled enquiries or resolved issues effectively. This will demonstrate your ability to maintain a high standard of service.
✨Prepare for Practical Scenarios
Expect situational questions related to facilities management, such as how you would handle a maintenance issue or a security concern. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, shift patterns, or any challenges the department is currently facing. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.