At a Glance
- Tasks: Open and close the building, manage reception, and ensure high service standards.
- Company: Join a dynamic team at a leading university in Birmingham.
- Benefits: Earn £14.24 an hour with flexible hours and valuable experience.
- Other info: Opportunity for holiday cover and varied responsibilities in a supportive environment.
- Why this job: Make a difference by providing excellent customer service and maintaining safety.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 14 - 14 £ per hour.
Facilities and Services Officer needed for A/L cover. 30th April- 8th May, not working the weekend and Monday 4th May bank holiday. £14.24 an hour. Please see below the shift pattern:
- Monday- Thursday 13:00- 21:00
- Friday 10:00- 18:00
THE ROLE
- Open / Close the building and maintain security levels (building sweeps for people on site when closing etc).
- Management of reception desk and cover reception as part of a rota (to include weekends and evenings).
- Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise.
- Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance.
- Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate.
- Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required.
- Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs.
- Daily completion of documented building checks.
- Act as the first point of contact for facilities/building issues (building management, landlord and contractors).
- Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress).
- Carry out basic repairs and maintenance to building fabric and equipment.
- Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
- Act as Health regular first aid box checks, defibrillator checks, site inductions.
- Management of personal emergency evacuation procedures (PEEP).
- Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk.
- Assist faculty in classrooms as and when required, with basic IT troubleshooting.
- Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate.
- Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams.
- Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes).
- Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities.
- Create and issue staff and students lanyards.
- Ensuring all staff and students wear lanyards whilst on site.
- Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately.
- Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.
- Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service level.
Customer Service Advisor / Receptionist- Birmingham COVER employer: Gordon Yates Recruitment Consultancy
As a Customer Service Advisor / Receptionist at our Birmingham location, you will be part of a dynamic team dedicated to providing exceptional service and maintaining a safe and welcoming environment for all building users. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering flexible working hours and competitive pay. Join us to make a meaningful impact while enjoying the unique advantages of working within a vibrant university setting.
Contact Details:
Gordon Yates Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Receptionist- Birmingham COVER
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Customer Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to customer service and facilities management. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Even if it’s just a phone interview, looking the part can boost your confidence. For in-person interviews, aim for smart-casual attire that reflects the professional environment of a university setting.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even get a chance to showcase your skills in person sooner than you think!
We think you need these skills to ace Customer Service Advisor / Receptionist- Birmingham COVER
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Advisor / Receptionist. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer service, don’t forget to include examples of how you've handled enquiries or resolved issues in the past. We love seeing real-life examples that demonstrate your ability to keep users happy!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications without any confusion!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Know the Role Inside Out
Make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like managing the reception desk and maintaining security levels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your suitability for the position.
✨Be Ready for Practical Scenarios
Expect to be asked about how you'd handle real-life scenarios related to the job, such as dealing with building maintenance issues or responding to IT queries. Practise your responses to these types of questions so you can showcase your problem-solving skills during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about team dynamics, the training process, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
