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For Companies At a Glance
- Tasks: Support customers, manage orders, and ensure smooth operations in a dynamic office environment.
- Company: Reputable UK manufacturer known for quality products and excellent service.
- Benefits: £27,000 salary, year-end bonus, 25 days leave, and comprehensive insurance package.
- Why this job: Join a friendly team and make a positive impact on customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Full training provided from day one with opportunities for growth.
The predicted salary is between 21600 - 32400 £ per year.
Our client is a quality-focused growing UK manufacturer supplying leading national and regional customers. They have developed a reputation for product and service excellence across the UK and now need an additional Customer Service Advisor based in their Midlands office.
LOCATION
Office-based sales role (M1 / Sutton-in-Ashfield / Alfreton). Ideal commute from Mansfield, Rainworth, Ravenshead, Hucknall, Nottingham, Nuthall, South Normanton, Ilkeston, Heanor, Eastwood, Langley Mill, Ripley, Derby, Belper, Matlock, Chesterfield, or close.
THE ROLE
The Customer Service Advisor role is an office-based position in comfortable and professional modern offices. Responsibilities include:
- Effectively supporting the day‑to‑day operations of the company’s customer interaction, orders and supply chain.
- Maintaining clear administrative records of customer activity (internal CRM and Excel) for reporting and compliance.
- When necessary, actively supporting customers to resolve new order queries, progress existing projects or deal with delivery challenges.
- Working closely with colleagues in operations, logistics and sales to ensure an excellent customer experience.
- Supported by an experienced leadership team, making a positive contribution to continually improve and develop an effective ops and customer support team.
- Full ongoing training and development from day 1.
THE PERSON NEEDED
Our client is open to considering candidates from a wide range of customer contact backgrounds, but needs to see:
- Prior experience in a customer support, customer service, customer success, or similar role.
- Strong clear business communication skills both verbal and written.
- Solid experience using Excel in a business environment.
- A desire to make a positive impact in a professional and friendly team.
THE REWARDS
£27,000 Basic salary + Year‑end bonus. Full package, insurances, 25 days leave pa.
APPLY NOW! If you fit the person needed criteria above, please send your CV today! The client is looking to start interviews ASAP. Contact for this role: Joe Grace.
Customer Service Advisor employer: Gordon Yates Recruitment Consultancy
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your Excel skills! Be ready to discuss how you've used Excel in previous roles. Maybe you can share examples of how you managed customer data or tracked orders. This will demonstrate your ability to handle the administrative side of the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your previous experience in customer support and any relevant skills, especially your communication prowess and Excel know-how.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples of how you've made a positive impact in past roles and how you can bring that same energy to our team.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and professional. Avoid jargon and keep it straightforward – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the Customer Service Advisor role.
✨Brush Up on Excel Skills
Since the role requires solid experience using Excel, make sure you're comfortable with basic functions and data management. You might be asked about your proficiency during the interview, so consider practising some common tasks beforehand to boost your confidence.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. During the interview, focus on speaking clearly and confidently. Practice articulating your thoughts and answers to common interview questions, as this will help you convey your ideas effectively and leave a positive impression.
