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- Tasks: Assist customers with bookings and ensure smooth programme setups.
- Company: Join a dynamic team focused on professional development in Manchester.
- Benefits: Earn £14 per hour with potential for remote work and flexible hours.
- Why this job: Gain valuable experience in customer support while building relationships and enhancing skills.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: This is a temporary role for 3 months, starting ASAP.
Customer Operations Executive needed in Manchester. This role will start asap and is £14 per hour. This role is 3 months to begin with.
Key Responsibilities and Accountabilities
- Customer Support & Programme Administration
- Process bookings and assist customers in securing professional development courses.
- Ensure a smooth setup of online and in-person programmes.
- Keep customer records accurate and up-to-date, ensuring easy access to schedules, attendance, and certificates.
- Maintain calendars and reminders.
- Be the first point of contact for customer enquiries, providing friendly and knowledgeable assistance via phone and email.
- Send timely course reminders, joining instructions, and follow-ups to ensure an excellent experience.
- Generate and distribute customer certificates upon programme completion.
- Processing payments from customers who are booked onto the PD courses.
- Build strong relationships with customers, ensuring their professional development journey is smooth and rewarding.
- Work closely with internal teams.
- Ensure high-quality service.
Skills, knowledge, qualifications required for job
- Strong organisational and time management skills and takes ownership of workload.
- Maintains a consistently high level of accuracy and exceptional attention to detail.
- Communicates clearly and professionally, both verbally and in writing.
- Displays proficiency in Microsoft Office packages, including Word, Excel, Outlook, and 365.
- Works effectively within a team and embraces collaboration.
- Can establish and cultivate robust relationships with essential stakeholders.
- Works independently with minimal daily supervision.
- Adopts an agile mindset and readily adapts to last-minute changes.
Customer Operations Executive- Manchester employer: Gordon Yates Recruitment Consultancy
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive- Manchester
✨Tip Number 1
Familiarise yourself with our customer support processes and tools. Understanding how we manage bookings and customer communications will give you an edge during the interview, showing that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being able to demonstrate your proficiency in these tools can set you apart, as they are crucial for managing customer records and communication effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your ability to build rapport and provide excellent service will resonate well with us, as we value strong relationship management.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise tasks and manage your time. We’re looking for someone who can handle multiple responsibilities efficiently, so be ready to share specific strategies you've used in previous roles.
We think you need these skills to ace Customer Operations Executive- Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Operations Executive role. Emphasise your organisational skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed customer relationships or handled administrative tasks in the past.
Highlight Technical Skills: Since proficiency in Microsoft Office is essential, ensure you mention your experience with Word, Excel, and Outlook. If you have any certifications or courses related to these tools, include them.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers or team members. This could be through email correspondence or phone interactions, demonstrating your ability to engage professionally.
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Showcase Your Organisational Skills
As a Customer Operations Executive, you'll need to demonstrate strong organisational and time management skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting your ability to prioritise effectively.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer communication, practice articulating your thoughts clearly. Be ready to discuss how you've handled customer enquiries in the past, ensuring you convey your friendly and professional approach.
✨Demonstrate Attention to Detail
Attention to detail is crucial for maintaining accurate customer records and processing payments. Bring examples that showcase your meticulous nature, such as instances where your attention to detail prevented errors or improved processes.
✨Emphasise Team Collaboration
This position requires working closely with internal teams. Be prepared to discuss your experience in collaborative environments, focusing on how you contributed to team success and built strong relationships with colleagues and stakeholders.
