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- Tasks: Provide frontline support and manage enquiries from the public and registrants.
- Company: Join a well-known health care council making a difference in people's lives.
- Benefits: Enjoy hybrid working, competitive pay, and potential for long-term employment.
- Why this job: Be part of a supportive team while helping others navigate important health and safety issues.
- Qualifications: Customer service experience and strong attention to detail are essential.
- Other info: Immediate start available for the right candidate.
The predicted salary is between 27500 - 27500 £ per year.
We are currently recruiting for a Case Officer to start immediately on an ongoing temporary contract, with a view to longer term, working on a full-time basis - Hybrid working; Based in Kennington and is paying a competitive £17.70 per hour which is £27,500.
WHO WILL YOU BE WORKING FOR?
Our client is a well-known health care council.
WHAT WILL YOU BE DOING?
- To provide a quality frontline enquiry service to registrants and members of the public seeking information and guidance on protection of title, health and character and potential fitness to practise cases.
- Receive and effectively manage a range of enquiry calls from applicants, registrants and members of the public, working as one team with your peers to ensure all cases are answered and responded to in line with customer service standards.
- Identify high-risk concerns and cases and ensure that these are prioritised and progressed for action.
- Ensure your continued compliance with the current policies, guidance and service standards governing your work.
- Work as part of the team, supporting and assisting colleagues to achieve team priorities, objectives, targets and goals.
ABOUT YOU
- Experience of effectively managing a high volume, varied caseload.
- Customer service experience, particularly supporting and advising people over the telephone.
- Attention to detail and a methodical approach to both routine and more complex tasks, including a willingness to follow procedures precisely.
- Ability to handle confidential information with discretion.
- Excellent knowledge of MS Word, Access, Outlook, Excel and web-based software.
Case Officer employer: Gordon Yates Recruitment Consultancy
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer
✨Tip Number 1
Familiarise yourself with the healthcare council's mission and values. Understanding their goals will help you align your responses during interviews and demonstrate your commitment to their objectives.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries over the phone. Practising common scenarios can help you feel more confident and prepared for the types of calls you might receive in this role.
✨Tip Number 3
Highlight your experience in managing a high volume of cases. Be ready to discuss specific examples where you've successfully prioritised tasks and maintained attention to detail under pressure.
✨Tip Number 4
Make sure you're comfortable with the software mentioned in the job description. If you have time, consider doing a quick online tutorial for MS Word, Access, Outlook, and Excel to brush up on any features you might not be familiar with.
We think you need these skills to ace Case Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in customer service and case management. Use specific examples that demonstrate your ability to handle a high volume of enquiries and manage varied caseloads.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Case Officer role. Emphasise your attention to detail, methodical approach, and experience in handling confidential information. Show enthusiasm for working in a healthcare environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Word, Access, Outlook, Excel, and any web-based software. Mention any specific experiences where these skills have been crucial in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the Case Officer position.
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Showcase Your Customer Service Skills
Since the role involves providing a frontline enquiry service, be prepared to discuss your previous customer service experience. Share specific examples of how you've effectively managed calls and provided guidance to clients or customers.
✨Demonstrate Attention to Detail
The job requires a methodical approach to tasks. During the interview, highlight instances where your attention to detail made a difference in your work. This could include managing complex cases or ensuring compliance with policies.
✨Familiarise Yourself with Relevant Policies
Understanding the current policies and guidelines governing the role is crucial. Research the healthcare council's regulations and be ready to discuss how you would ensure compliance in your work.
✨Prepare for Teamwork Questions
As the role involves working closely with peers, be ready to talk about your experience in team settings. Think of examples where you supported colleagues to achieve common goals and how you handle conflicts or challenges within a team.
