At a Glance
- Tasks: Manage reception, ensure building security, and provide top-notch customer service.
- Company: Join a dynamic university environment with a focus on facilities management.
- Benefits: Earn £14.24 an hour with flexible hours and valuable experience.
- Other info: Opportunity for growth and to develop essential skills in a supportive team.
- Why this job: Be the first point of contact and make a real difference in a vibrant community.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
Facilities and Services Officer needed for A/L cover. 30th April- 8th May, not working the weekend and Monday 4th May bank holiday. £14.24 an hour.
Please see below the shift pattern:
- Monday- Thursday 13:00- 21:00
- Friday 10:00- 18:00
THE ROLE:
- Open / Close the building and maintain security levels (building sweeps for people on site when closing etc).
- Management of reception desk and cover reception as part of a rota (to include weekends and evenings).
- Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise.
- Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance.
- Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate.
- Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required.
- Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs.
- Daily completion of documented building checks.
- Act as the first point of contact for facilities/building issues (building management, landlord and contractors).
- Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress).
- Carry out basic repairs and maintenance to building fabric and equipment.
- Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
- Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal.
- Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions.
- Management of personal emergency evacuation procedures (PEEP).
- Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk.
- Assist faculty in classrooms as and when required, with basic IT troubleshooting.
- Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate.
- Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams.
- Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes).
- Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities.
- Create and issue staff and students lanyards.
- Ensuring all staff and students wear lanyards whilst on site.
- Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.
- Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service level.
Customer Service Advisor/ Receptionist- Birmingham COVER employer: Gordon Yates Recruitment Consultancy
Join our dynamic team as a Customer Service Advisor/Receptionist in Birmingham, where we prioritise employee well-being and professional growth. Enjoy a supportive work culture that values collaboration and excellence in service delivery, alongside competitive pay and flexible working hours. With opportunities for skill development and a commitment to health and safety, this role offers a meaningful way to contribute to the university community while advancing your career.
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/ Receptionist- Birmingham COVER
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you get comfortable with common questions and refine your answers to showcase your customer service skills.
✨Tip Number 3
Dress to impress! Even if the role is casual, showing up in smart attire can make a great first impression. It shows you’re serious about the position and respect the company culture.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor/ Receptionist- Birmingham COVER
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your relevant experience in customer service and facilities management, as this will show us you understand what we're looking for.
Show Off Your Skills:Don’t be shy about showcasing your skills! If you've got experience with health and safety checks or IT troubleshooting, let us know. We want to see how you can contribute to our team.
Be Professional Yet Personable:While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid slang. We want to see your personality shine through while maintaining a level of professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Know the Role Inside Out
Make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like managing the reception desk and maintaining health and safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, prepare examples from your past experiences where you've handled enquiries or resolved issues effectively. Highlight your ability to maintain professionalism and courtesy, even under pressure.
✨Be Ready for Practical Scenarios
Expect situational questions related to facilities management and health and safety. Think about how you would handle specific scenarios, like a building issue or a customer complaint. Practising these responses can help you feel more prepared and confident during the interview.
✨Demonstrate Flexibility and Teamwork
This position requires flexibility and collaboration with various teams. Be ready to discuss times when you've adapted to changing circumstances or worked closely with others to achieve a common goal. This will show that you’re a team player who can handle the dynamic nature of the job.
