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- Tasks: Support recruitment by advertising vacancies and screening candidates.
- Company: Join a dynamic team in Manchester focused on apprenticeship operations.
- Benefits: Earn £14 per hour with flexible working options and ongoing opportunities.
- Why this job: Be part of a fast-paced environment that values client service and personal growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: An Enhanced DBS is preferred but can be obtained after starting.
Apprenticeship Operations Executive needed in Manchester. This role will start ASAP and pays £14 per hour. An Enhanced DBS is desired but not essential as it can be done before starting. This role is ongoing.
Key Responsibilities and Accountabilities
- Providing guidance in regards to advertising, job specifications and targeting the right audience.
- Advertising client apprenticeship vacancies via a range of media.
- Applicant sifting, checking the eligibility of candidates, reviewing CVs and discussing experience and career aspirations to ensure they meet the criteria.
- Telephone screening, conducting structured telephone interviews and reviewing via scoring system.
- Producing accurate client reporting to demonstrate progress against recruitment milestones, and managing client queries regarding all activity.
- Providing first line support/contact for all learners/line managers via email, telephone and any other contact points.
- Management of enquiries incoming via group mailboxes and actioning within agreed SLAs.
- Assisting with the day to day ad hoc reporting/requests.
Skills, knowledge, qualifications required for job
- Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and clients.
- Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed.
- Excellent organisational and time management skills.
- Ability to create and maintain accurate/accessible and organised documentation.
- Ability to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role.
- Ability to apply numerical skills to analyse data, interpretation of facts and figures presented in the form of statistical tables and diagrams, thinking critically and checking for errors or variance from targets.
- Must be comfortable working within defined Key Performance Indicators and Service Levels.
- Passionate about client service with a positive approach to dealing with people.
- Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive.
Apprenticeship Operations Executive- Manchester employer: Gordon Yates Recruitment Consultancy
Contact Detail:
Gordon Yates Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship Operations Executive- Manchester
✨Tip Number 1
Familiarise yourself with the apprenticeship landscape in Manchester. Understanding local trends and key players in the industry can help you tailor your conversations during interviews and demonstrate your knowledge of the market.
✨Tip Number 2
Practice your telephone interview skills. Since this role involves conducting structured telephone interviews, being comfortable and confident on the phone will set you apart. Consider doing mock interviews with friends or family to refine your approach.
✨Tip Number 3
Showcase your organisational skills by preparing a system for tracking your job applications and follow-ups. This will not only help you stay organised but also demonstrate your ability to manage multiple tasks effectively, which is crucial for this role.
✨Tip Number 4
Network with professionals in the apprenticeship sector. Attend local events or join online forums related to apprenticeships. Building connections can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Apprenticeship Operations Executive- Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Apprenticeship Operations Executive role. Emphasise your communication skills, organisational abilities, and any experience in recruitment or client management.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for client service and your proactive approach. Mention specific examples of how you've successfully managed relationships or handled enquiries in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Windows, Excel, and any tracking tools. Provide examples of how you've used these skills to analyse data or manage documentation effectively.
Prepare for Telephone Screening: Since telephone screening is part of the application process, practice answering common interview questions. Focus on demonstrating your positive telephone manner and ability to build rapport quickly.
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Showcase Your Communication Skills
As an Apprenticeship Operations Executive, excellent communication is key. Be prepared to demonstrate your ability to build rapport and maintain empathy during the interview. Use examples from past experiences where you successfully communicated with clients or students.
✨Prepare for Structured Interviews
Since the role involves conducting structured telephone interviews, practice answering common interview questions in a clear and concise manner. This will help you feel more comfortable and confident when discussing your own experiences and qualifications.
✨Demonstrate Organisational Skills
The job requires excellent organisational and time management skills. Be ready to discuss how you manage your tasks and priorities. You could mention specific tools or methods you use to stay organised, especially when handling multiple enquiries.
✨Understand Key Performance Indicators
Familiarise yourself with the concept of Key Performance Indicators (KPIs) and Service Levels. Be prepared to discuss how you would meet these expectations in your role. Showing that you understand the importance of KPIs will demonstrate your commitment to achieving results.
