At a Glance
- Tasks: Join a dynamic team handling customer service, sales, and operational support in tool hire.
- Company: A growing tool hire business in West London with a friendly atmosphere.
- Benefits: Earn £45,000 plus overtime, bonuses, and 28 days holiday.
- Other info: Enjoy a varied role with opportunities for learning and development.
- Why this job: Get hands-on experience while making a real impact in a fast-paced environment.
- Qualifications: Customer service skills and a proactive attitude are key; experience is a bonus.
We are recruiting a Customer Service & Operations Coordinator to join a busy and growing tool hire business based in West London. This is a varied, hands-on position combining customer service, hire desk administration, sales and operational support. You'll be joining a small, friendly team in a fast-moving environment where everyone gets involved and helps where needed.
Previous hire desk or construction industry experience would be ideal, but we're equally interested in someone with the right attitude and transferable experience who is keen to learn. This is not purely an office-based position. Alongside dealing with customers and managing hire enquiries, you'll need to be comfortable getting hands-on, including moving tools and equipment and helping with operational/warehouse duties when required.
What will you be doing?
- Handling customer enquiries face-to-face, by telephone and email
- Taking and processing tool and equipment hire enquiries
- Providing friendly, efficient customer service to a predominantly business customer base
- Building good working relationships with regular and new customers
- Processing information accurately using the company's internal database
- Using Microsoft Office and other systems as required
- Supporting the sales side of the business and identifying opportunities where appropriate
- Coordinating with colleagues to ensure customer requirements are fulfilled
- Helping with the movement, loading and unloading of tools and equipment when required
- Supporting warehouse and operational activity during busy periods
- Getting involved wherever needed to help keep the business running smoothly
About You
We're looking for someone reliable, hardworking, proactive and personable who enjoys working as part of a small team. You'll need to be:
- Confident dealing with customers face-to-face, over the telephone and by email
- Friendly, professional and a strong communicator
- Comfortable working in a very busy, fast-paced environment
- Self-motivated and able to use your initiative
- Reliable and punctual, particularly given the early start
- Computer literate and comfortable learning an internal database
- Confident using Microsoft Office
- Happy working across different areas of the business rather than being desk-based all day
- Physically comfortable with regularly handling and moving tools and equipment weighing up to approximately 15-20kg
- Willing to assist with loading, unloading and warehouse activity when required
- Comfortable with a customer service role that also has a commercial/sales element
- Previous experience within tool hire, plant hire, construction, builders' merchants or a similar environment would be particularly useful, although it isn't essential if you have strong transferable skills and are genuinely keen to learn.
Additional language skills, particularly an Eastern European language, would be useful within this multilingual team but are not essential.
Hours & Salary
Monday to Friday: 6am–5pm. The £45,000 basic salary covers the Monday–Friday working hours, including paid breaks. You'll also be required to work a minimum of two Saturdays per month, 7am–1pm, which are paid as additional overtime on top of your basic salary.
What's on Offer?
- £45,000 basic salary
- Additional paid overtime for Saturday working
- Discretionary annual performance-related bonus
- 28 days' paid holiday, including bank holidays
- Paid breaks throughout the working day
- Permanent position within a growing business
- Small, friendly and supportive team
- Varied role where no two days are quite the same
- Opportunity to learn and develop within the tool hire/construction sector
Why Apply?
This could be a great opportunity for an experienced Hire Desk Controller, or for someone with strong customer service, operational or construction-related experience who is ready to learn something new. The most important thing is your attitude. We're looking for someone who is dependable, approachable, hardworking and willing to get stuck in – whether that's helping a customer at the counter, answering the phone, processing a hire, updating the system or helping colleagues move equipment during a busy period.
If you enjoy working at pace, like dealing with people and prefer a varied role where you're not sitting behind a desk all day, we'd love to hear from you.
To apply, please click the 'Apply' button below.
Customer Service & Operations Coordinator - Tool Hire in Acton employer: Gordon Yates Recruitment Consultancy
Join a stable and long-established private office in the heart of Central London, where you will thrive in a friendly and supportive team environment. As an HR and Office Administrator, you'll enjoy a varied role with genuine responsibility from day one, alongside excellent benefits such as five weeks' annual leave and a contributory pension. This is an ideal opportunity for someone who values collaboration and wants to make a meaningful impact within a close-knit professional setting.
Contact Details:
Gordon Yates Recruitment Consultancy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Coordinator - Tool Hire in Acton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gordon Yates Recruitment Consultancy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gordon Yates Recruitment Consultancy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Operations Coordinator - Tool Hire in Acton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gordon Yates Recruitment Consultancy:Your cover letter is your chance to shine! Tell us why you want to work at Gordon Yates Recruitment Consultancy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gordon Yates Recruitment Consultancy!
How to prepare for a job interview at Gordon Yates Recruitment Consultancy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
