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- Tasks: Coordinate accreditation assessments, manage customer enquiries, and organise training events.
- Company: Innovative leader in the education sector with multiple UK locations.
- Benefits: Competitive hourly rate, hybrid working, and valuable experience in a fast-paced environment.
- Other info: Opportunity for growth and development in a supportive setting.
- Why this job: Join a dynamic team and make a real impact in the accreditation process.
- Qualifications: Strong administrative skills and customer service experience required.
The predicted salary is between 12 - 15 £ per hour.
Our client is seeking an individual with exceptional Administrator/Coordinator skills. We are looking for an enthusiastic individual to join their team as a Temp Accreditation Unit Administrator starting immediately for 3 months. The role is based in Liverpool (L7 3FA) and offers hybrid working. £ an hour depending on experience.
Previous experience within a similar fast‑paced administrative position would be essential. Our client is innovative and a leader in the sector’s best practice and has several locations throughout the UK.
The programme administrator will be responsible for:
- Administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit.
- Providing administration for the accreditation programme support services to register with the accreditation/certification scheme, making clear the benefits of accreditation/certification.
- Organising accreditation assessments and processing applications and results.
- Liaising with assessors, clinicians and services to administer all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high-quality service is delivered.
- Updating other team members on the progress of assessments during weekly meetings and escalating queries appropriately.
- Coordinating training days and governance meetings.
- Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates.
- Issuing invitations for training days and events, processing delegate registrations and maintaining up-to-date and accurate delegate lists.
- Preparing training material including packs and online documentation.
- Collating and reporting on feedback from training days and events.
Communications:
- Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service.
- Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web tools, resetting passwords and/or setting up new users.
Financial responsibility:
- Contributing to financial processes as per unit policies including raising annual subscription invoices, processing invoices for payment, processing expense claims and processing other bills for travel, accommodation and teleconferences.
You will need:
- Essential: Experience of assisting with the planning and coordination of effective meetings and events.
- Experience of supporting formal committee-style meetings including writing high‑quality minutes of meetings.
- Demonstrable experience of engaging and communicating with stakeholders effectively.
- Customer service experience.
- Desirable: Experience of administration in a healthcare or related context, such as the NHS.
- Understanding of confidentiality and data protection legislation including information governance.
JAG Programme Administrator. Job in Liverpool Education & Training Jobs employer: Gordon Yates Recruiting & Training Ltd
Contact Detail:
Gordon Yates Recruiting & Training Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JAG Programme Administrator. Job in Liverpool Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and training sector, especially those who might know about opportunities at our client’s organisation. A friendly chat can sometimes lead to a foot in the door!
✨Tip Number 2
Prepare for the interview by researching the company and its accreditation processes. We want you to show off your knowledge and enthusiasm for the role, so brush up on their best practices and how you can contribute!
✨Tip Number 3
Practice your customer service skills! Since you'll be the first point of contact for queries, think about how you can demonstrate your ability to handle enquiries with a smile, even if it’s over the phone or via email.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we’re here to support you every step of the way, so let’s make this happen together!
We think you need these skills to ace JAG Programme Administrator. Job in Liverpool Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the JAG Programme Administrator role. Highlight your administrative skills and any relevant experience in coordinating meetings or events. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that align with the job description, especially around customer service and stakeholder communication.
Showcase Your Organisational Skills: As an administrator, organisation is key! In your application, mention any tools or methods you use to stay organised, especially when managing multiple tasks like accreditation assessments and training days. We love a candidate who can juggle it all!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team right from the start!
How to prepare for a job interview at Gordon Yates Recruiting & Training Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a JAG Programme Administrator. Familiarise yourself with the accreditation process and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Organisational Skills
Since this role involves coordinating meetings and training days, be prepared to discuss your organisational skills. Bring examples of how you've successfully managed multiple tasks or events in the past. Highlight any experience you have with minute-taking and managing stakeholder communications.
✨Prepare for Customer Service Scenarios
As the first point of contact for external queries, you'll need to demonstrate excellent customer service skills. Think of specific situations where you've handled difficult queries or provided exceptional support. Practising these scenarios can help you articulate your approach during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.