Reliable, hardworking, proactive and personable
Available midweek and 2 Saturday's per month
Comfortable working in a very busy, fast-paced environment
Customer Service & Operations Coordinator – Tool Hire
West London
£45,000 per annum + overtime + discretionary annual bonus
Permanent | Full-time
Monday–Friday, 6am–5pm (plus 2 Saturdays a month paid overtime 7am-1pm)
We are recruiting a Customer Service & Operations Coordinator to join a busy and growing tool hire business based in West London.
This is a varied, hands-on position combining customer service, hire desk administration, sales and operational support . You'll be joining a small, friendly team in a fast-moving environment where everyone gets involved and helps where needed.
Previous hire desk or construction industry experience would be ideal, but we're equally interested in someone with the right attitude and transferable experience who is keen to learn .
This is not purely an office-based position. Alongside dealing with customers and managing hire enquiries, you'll need to be comfortable getting hands-on, including moving tools and equipment and helping with operational/warehouse duties when required.
What will you be doing? You'll be involved across the day-to-day running of the hire desk, including:
Handling customer enquiries face-to-face, by telephone and email
Taking and processing tool and equipment hire enquiries
Providing friendly, efficient customer service to a predominantly business customer base
Building good working relationships with regular and new customers
Processing information accurately using the company's internal database
Using Microsoft Office and other systems as required
Supporting the sales side of the business and identifying opportunities where appropriate
Coordinating with colleagues to ensure customer requirements are fulfilled
Helping with the movement, loading and unloading of tools and equipment when required
Supporting warehouse and operational activity during busy periods
Getting involved wherever needed to help keep the business running smoothly
About You We're looking for someone...
Customer Service & Operations Coordinator - Tool Hire employer: Gordon Yates Recruiting & Training Ltd Careers
As a leading manufacturer in the construction and temporary accommodation sector, our client offers an exceptional work environment that fosters professional growth and development. With a hybrid working model, employees enjoy the flexibility of working from home while being part of a dynamic team in East Yorkshire, where collaboration and innovation are at the forefront. The company provides competitive salaries, generous benefits, and a supportive culture that values each individual's contribution, making it an ideal place for those seeking a rewarding career as a Senior Quantity Surveyor.
Contact Details:
Gordon Yates Recruiting & Training Ltd Careers Recruitment Team
