At a Glance
- Tasks: Manage reception, ensure building security, and provide top-notch customer service.
- Company: Join a dynamic team at a leading university in Birmingham.
- Benefits: Earn £14.50 per hour with flexible shifts and ongoing role.
- Other info: Great opportunity for career growth and hands-on experience in facilities management.
- Why this job: Be the first point of contact and make a real difference in the community.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 14.5 - 14.5 £ per hour.
Facilities and Services Officer needed in Birmingham.
ASAP start. £14.50 per hour, ongoing role. 37.5 hours a week working.
Ideal worker would be flexible with shift patterns and days.
Hours are Monday- Friday 13:00- 21:00, also weekends might be included 8.30am-6pm once trained.
THE ROLE-
- Open / Close the building and maintain security levels (building sweeps for people on site when closing etc)
- Management of reception desk and cover reception as part of a rota (to include weekends and evenings)
- Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise
- Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance
- Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate
- Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required
- Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs
- Daily completion of documented building checks
- Act as the first point of contact for facilities/building issues (building management, landlord and contractors)
- Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress)
- Carry out basic repairs and maintenance to building fabric and equipment
- Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
- Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
- Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions
- Management of personal emergency evacuation procedures (PEEP)
- Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
- Assist faculty in classrooms as and when required, with basic IT troubleshooting
- Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate
- Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams
- Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes)
- Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities
- Create and issue staff and students lanyards
- Ensuring all staff and students wear lanyards whilst on site
- Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately.
Be prepared to provide holiday/sickness cover when required.
This may include a change of timing or work location.
- Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service level
Customer Service Advisor/Receptionist- Birmingham x1 employer: Gordon Yates Recruiting & Training Ltd Careers
As a leading manufacturer in the construction and temporary accommodation sector, our client offers an exceptional work environment that fosters professional growth and development. With a hybrid working model, employees enjoy the flexibility of working from home while being part of a dynamic team in East Yorkshire, where collaboration and innovation are at the forefront. The company provides competitive salaries, generous benefits, and a supportive culture that values each individual's contribution, making it an ideal place for those seeking a rewarding career as a Senior Quantity Surveyor.
Contact Details:
Gordon Yates Recruiting & Training Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor/Receptionist- Birmingham x1
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gordon Yates Recruiting & Training Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gordon Yates Recruiting & Training Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor/Receptionist- Birmingham x1
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gordon Yates Recruiting & Training Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Gordon Yates Recruiting & Training Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gordon Yates Recruiting & Training Ltd Careers!
How to prepare for a job interview at Gordon Yates Recruiting & Training Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
